Job Description

Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner.

Maintain a thorough knowledge of the shopping center's services, amenities/facilities, stores/locations, promotional activities and comfort tools. Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services desk. Interact with shoppers and retailers in a courteous and efficient manner. Sell shopping center gift cards and balance sales to transactions. Project a positive attitude over the telephone and in person. Develop and maintain strong relationships with retailers and promote the center's services to them. Assist guests by providing directions/information, answering questions, and performing other center specific services. Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs. Conduct all service functions of the Customer Relations/Guest Services desk. Assist the Marketing Manager with promotional events. Be aware of the center's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan. Participates in special projects and other duties and responsibilities as assigned.

What We Expect:

Your passion for excellent customer service! Your interest in connecting people! Your understanding of retail marketing campaigns! Your teamwork spirits! Your flexibility hours for weekends, evenings, and holidays!

What We Offer:

Be a key part of guest services in one of the leading shopping mall on Vancouver Island. Work in a fun and fast developing global organization. Enjoy mall retailers' discounts. Experience a strong sense of belonging as we proudly work together. Flexible working hours that suit you best!

Job Requirements/Qualifications:

High school diploma Previous customer service experience preferred; Positive attitude and a strong desire to provide excellent customer service; Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism; Must be friendly, approachable, proactive and solution focused; Preferred availability for Thursdays-Sundays
Job Types: Part-time, casual

Salary: $18.00 per hour to start

Benefits:

Company events Flexible schedule Store discount
Schedule:

Day shift Holidays Monday to Friday Weekend availability
Supplemental pay types:

Overtime pay
Education:

Secondary School (preferred)
Job Types: Part-time, Casual

Pay: From $18.00 per hour

Benefits:

On-site parking
Ability to commute/relocate:

Victoria, BC: reliably commute or plan to relocate before starting work (preferred)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person