Job Description

Posted on: Oct 3, 2025
Posted by: City of Leduc
Summary
GUEST SERVICES REPRESENTATIVE
Permanent, Part-time (17.5 Hours / week)
Shift timings - 03:00 pm - 10:30 pm (Must be available from Wednesday to Sunday)
Preference will be given to ideal candidates who are willing to provide open availability beyond the times listed above
$18.03 - $22.54 per hour
At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.
Come work with us!
Are you someone who thrives in a fast-paced, people-first environment? Do you enjoy helping others and creating a welcoming atmosphere for all? If so, the City of Leduc's Guest Services team at the Leduc Recreation Centre (LRC) is the place for you!
We're currently looking for a friendly and reliable individual to join our team as a Permanent Part-Time Guest Services Representative (minimum 17.5 hours per week).
Key Responsibilities
What is the Opportunity?
Reporting to the Customer & Membership Services Coordinator, this role involves a wide range of customer service and administrative duties, including assisting with admissions, memberships, program registration, facility rentals, and general inquiries via phone, email, and online platforms.
This is a great opportunity to be part of a dynamic, community-centered facility where your contributions directly support active lifestyles, family fun, and inclusive access to recreation. Whether you're helping a parent register their child for swimming lessons or guiding a senior through membership renewal, you'll be making someone's day a little easier-and a lot more enjoyable.
What will you do?
As a Guest Services Representative, you will:

• Provide friendly, courteous, and professional service by assisting customers at various facilities like the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool

• Support day-to-day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries

• Accurately wristband facility users based on activity and age requirements

• Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations

• Ensure accuracy in processing customer requests and completing administrative tasks

• Follow safety guidelines and procedures to maintain a safe environment for staff and guests

• Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions

• Accurately balance cash and floats at the end of each shift

• Monitor and distribute equipment for field house usage and other programs as required

Requirements
Who you are?
You are a strong fit for this role if you have:

• A High School Diploma

• A minimum of one year of customer service experience, ideally with cash handling responsibilities and Microsoft Office knowledge

• Experience using Intelli Leisure software (an asset)

• A valid First Aid/CPR certificate (an asset)

• The ability to work flexible shifts, including evenings and weekends

• A positive attitude, attention to detail, and a desire to provide excellent service to guests of all ages

What we offer?
At the City of Leduc, we believe in supporting our employees' well-being and career growth. In addition to a competitive salary, we offer:

• A comprehensive benefits package including health, dental, and wellness benefits with a generous healthcare spending account

• A LAPP pension plan to help secure your future

• 3 weeks' vacation per year

• Opportunities for professional development and career growth

• An annual City of Leduc recreation passes with access to free drop-in programs

• A collaborative, supportive, and inclusive work environment where teamwork is at the heart of everything we do

Important Notes

• This is a permanent part-time position offering a minimum of 17.5 hours per week

• Preference will be given to ideal candidates who are willing to provide open availability beyond the times listed above
• Successful candidates must be able to provide a current Criminal Record Check - Vulnerable Sector at their own expense

Ready to Join Us?
Come and be part of a friendly, community-focused team that takes pride in creating a welcoming and inclusive experience for all guests at the Leduc Recreation Centre. If you're passionate about customer service, enjoy helping others, and thrive in a dynamic environment, we'd love to hear from you!
Apply today by submitting your resume at: .
The competition closes at 11:59 PM (MT) on October 15th, 2025. This competition may be used to fill future vacancies at the same or lower classification level.

Skills Required