Job Description

Position Type: Part-TimeNumber of Positions: 2Start Date: January 20th, 2025Probationary Rate: $27.02Job Rate: $28.14Location: Fort McMurray, AlbertaCUPE INTERNAL POSTING DATE: December 12th, 2024CUPE INTERNAL POSTING DATE: December 19th, 2024Requisition #: 2021565Please Note: The job posting will remain active until the position has been filled. Both internal and external applications are accepted after the above-posted internal closing date.This position is covered by the terms & conditions of the CUPE 1505 Collective Agreement.About Us:At the Regional Recreation Corporation (RRC) everything starts and ends with our vision: Together we create community.Imagine a place where you are part of a vibrant & collaborative team whose purpose is to inspire the community to gather, play and connect?We are seeking someone that believes Guest Service culture is based on empathy, rapport and building connections. If you are a go-getter, a strong communicator, someone who has a high level of attention to detail and you want to be a part of creating positive and memorable experiences for others then being a part of our team at the RRC will be where you want to be!Our core values: Safety, Collaboration, Innovation, Sustainability & Diversity are woven into everything we do, they shape our identity and our company culture! You can learn more about our valuesAt the RRC we are focused on deepening our commitment to Equity, Diversity, Inclusion and Belonging and creating a respectful workplace that represents our incredible, unique community.Like all great organizations we strive to hire the best, we value integrity, passion, respect, inclusivity, and collaboration. Our culture is what makes the RRC a great place to work!We Offer Great Benefits & Perks xe2x80x93 We Take Care of Our People

• Competitive Hourly Wage
• Employee Assistance Program
• Membership & Facility Pass Options
• Team Celebrations
• Recognition Programs incl: Scholarship Program
• Staff Discounts

Your RoleThe Guest Services Representative (GSR) is a key front-line position that must ensure that every customer interaction is carried out in a professional, courteous and efficient manner. The GSR is knowledgeable about all offerings within the RRC, while providing excellent customer service to both internal and external guests. This position demonstrates the ability to have effective and accurate flow of communication amongst the Regional Recreation Corporation of Wood Buffalo departments and with the public.Your Responsibilitiesxc2xb7 Maintain a thorough knowledge of services, facilities, activities, and events offered by the Regional Recreation Corporation of Wood Buffalo.xc2xb7 Ensure patrons are aware of and safely following the Regional Recreation Corporation of Wood Buffalo policies and amenities rules.xc2xb7 Identify customerxe2x80x99s needs and actively engage customers to create a memorable experience, including providing tours, answering questions, assisting in directing members & guests throughout the facility while maintaining a professional, friendly demeanor.xc2xb7 Demonstrates a positive customer focused attitude towards members and guests.xc2xb7 Maintains a calm and confident manner at all times while demonstrating service excellence that includes compassion, empathy, and support.xc2xb7 Establishes and maintains a cooperative/collaborative working relationship with other departments within the RRC through positive actions and communication.xc2xb7 Processes payments and sales in a friendly and efficient manner, modelling accuracy, upselling techniques, and proper cash handling skills.xc2xb7 Assists with assigned tasks and daily tasks including but not limited to: data entry & integrity, electronic and paper filing, assisting with event coordination, general housekeeping, receiving goods, report preparation and various organizational tasks and administrative projects with limited supervision.xc2xb7 Actively participates as a member of their department, ensuring to seek out opportunities for personal and departmental growth and improvements through process reviews, safety inspections and communicating all concerns and inquiries.xc2xb7 Maintains efficient and effective flow of information with guests and all internal departments.xc2xb7 All other duties as assigned.QUALIFICATIONS: Education & Experiencexc2xb7 High School Diploma or GED Equivalency.xc2xb7 Current Intermediate First Aid/CPR/AED Certification or equivalent (including CPR C) is an asset.xc2xb7 Office Administration Certificate/Diploma or equivalent experience an asset.xc2xb7 Minimum Two (2) years of experience in a customer service environment.xc2xb7 Minimum one (1) year of administrative experience.xc2xb7 Minimum one (1) year of retail or sales experience.xc2xb7 Cash handling and Point of Sale (POS) Software Experience.xc2xb7 Previous experience within a customer service-related role in a recreation or events setting is an assetxc2xb7 Previous experience with Recreation, Ticketing or Bookings Softwarexe2x80x99s is an asset.QUALIFICATIONS: Knowledge, Skills & Abilitiesxc2xb7 Must be able to work in a fast-paced environment, with the ability to multi -task while maintaining a high level of professionalism.xc2xb7 Thrive in a team environment, enjoy working as a team member as well as independently. Ability to identify and maintain confidential information.xc2xb7 Strong written and verbal communication skills are necessary to interact with a diverse and multicultural community.xc2xb7 Proficient computer skills including Microsoft Word, Outlook and Excel, ability to utilize the internet, and quickly learn and use company related computer systems.xc2xb7 Resourceful self-starter with courage and confidence when providing customer service.xc2xb7 Strong sense of professionalism and diplomacyxc2xb7 Strong work ethic and positive team attitudexc2xb7 Detail oriented and strong organizational skills with the ability to prioritize and manage several job functions at one time.OTHER REQUIREMENTSxc2xb7 Criminal Record CheckWORKING CONDITIONSxc2xb7 This position requires a flexible schedule including statutory holidays, early morning, late night, and weekend work. This position involves sedentary, administrative work in an office environment that requires sitting or standing at a desk for an extended period of time, working for extended periods on a computer, talking on the telephone, standing, walking, kneeling, stooping/bending, lifting, pushing, pulling, pinching, gripping and repetitive motion.xc2xb7 This position may include heavy lifting of supplies and equipment up to 50 lbs.xc2xb7 This position demands frequent use of sensory activities such as talking, seeing, hearing, depth perception and color vision.xc2xb7 Constant, positive interaction with employees, supervisors, patrons and the public is required.xc2xb7 This position involves periods of high mental and/or emotional stress.SAFETYAll employees are responsible and accountable for Regional Recreation Corporationxe2x80x99s health and safety policy. All employees at every level should be familiar with the requirements of the Alberta Occupational Health and Safety legislation as it relates to their work processes.The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.We would like to thank all applicants in advance for submitting their resumes and considering the RRC as their employer of choice. Please note, only those candidates chosen to continue through the selection process will be contacted.The RRC is an equal opportunity employer and values diversity, equity, and inclusion. We will gladly provide accommodations upon request for applicants with any barriers and/or disabilities during the recruitment process. We appreciate all candidates who apply for this position; though only those selected for an interview will be contacted.

Regional Recreation Corporation of Wood Buffalo