Job Description

About Us

Spray Lake Sawmills Centre (SLSC) is a leading-edge sport and recreational facility encompassing 325,000 square feet, including an aquatic centre, four arenas and a curling centre, fitness & climbing facilities, an indoor turf, track, and gymnasium. SLSC is a not-for-profit organization and a registered charity, governed by a volunteer board of directors. SLSC employs over 230 employees who help make a difference in our community's physical and social well-being. We offer a dynamic and fast-paced work environment that promotes excellence in teamwork, community building, and an innovative customer-focus.

About the Position

Reporting to the Guest Services Manager, you will deliver exceptional customer service as part of the dynamic team. You will monitor/maintain safe and efficient daily operations of the facility, ensure exceptional customer service by supporting a fun, safe, and enjoyable environment, and represent SLSC in a friendly and welcoming manner as the first point of contact for most visitors. This position includes a technical component, working heavily with our Bookings system to process customer transactions & memberships.

Job Type:

Part-time, hourly (~2-3 shifts/week) - This is an ongoing, year-round position.

Availability Required:

We are seeking candidates available for both/either of these types of shifts:

Weekdays M-F daytime (7:45am-3:30pm) Weekend Sat/Sun (shift hours vary)

Start Date:

Late Sept / Early October

Wage Range:

$16.50-$17.50, depending on relevant experience

Specific responsibilities:

Provide enthusiastic customer support in a sincere, professional and courteous manner, striving to exceed customer expectations within a collaborative team environment. Multitask with customers, program registration, membership sales, answering telephone calls and touring potential customers. Learn and become an expert at using our bookings/CRM software - ActiveNET Perform all cash handling functions according to policies and procedures. Ensure all customer accounts are complete and accurate. Develop and utilize a strong knowledge of products & services available at SLSC & ability to assist customers to make an informed choice. Understand various aspects of the business including knowledge of facility layout, programs, public and special events schedule and tenants. Understand sale techniques to effectively sell SLSC programs, services and memberships. Operate equipment - POS, Ingenico, printers, copier & computer. Listen to customer complaints with empathy & act appropriately. Understand and apply all safety, security and emergency procedures including thorough knowledge of Guest Services emergency procedures, and the required action plans. Understand improvements and accountabilities by reading updates to communication binder.

Competencies:

Confident and effective communicator (written & verbal) and strong interpersonal skills Adaptable and comfortable with ambiguity and change Highly service-oriented with exceptional organizational and follow-up skills Highly organized, able to multi-task, detailed, efficient, dependable and reliable Positive attitude, helpful manner, mature and enthusiastic Ability to maintain a high-level of professionalism and confidentiality Coachable with a strong desire to grow, learn, improve, excel and offer peak performance Able to grasp new concepts and skills quickly

Qualifications:

A high-energy individual who thrives in a dynamic & ever-changing environment Excellent communication skills and experience delivering superior customer service A resilient approach to change, conflict, and difficult customer situations Ability to effectively problem-solve in unique situations Experience with cash outs and POS systems Computer & software proficiency is essential. (Experience with ActiveNet or other CRM systems is an asset.) Positive attitude, maturity and enthusiasm, and a collaborative team player Detail oriented, quick learner, adaptable and flexible to changing priorities Criminal Record Check required upon hire * Experience working in a fast-paced environment, and the ability to stand for up to 8-hours