Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Guest Services Representative - JLL

What this job involves:

Continually strive to exceed guest expectations by consistently delivering exceptional customer experiences. The Guest Services Representative ensures that every customer interaction is conducted in a professional, courteous, and efficient manner, serving as the primary point of contact for shoppers and retailers while contributing to JLL's commitment to outstanding property management and customer service excellence.

What your day-to-day will look like:

Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities



Create memorable customer experiences through proactive, excellent service and professional interactions with shoppers and retailers



Manage gift card sales and end-of-day transactions while operating Guest Services kiosk efficiently



Provide directions, information, and answer mall-related inquiries with tailored suggestions based on store offerings



Foster strong retailer relationships and educate on centre services while displaying positive attitude in all communications



Support Marketing Department in promotional activities and participate in special projects as assigned



Understand Crisis Management Manual and Guest Services' responsibilities during emergency situations

Required Qualifications:

High School education or equivalent

Strong commitment to providing excellent customer service with positive attitude

Ability to communicate effectively with shoppers, retailers, centre Management, service providers, and all shopping centre personnel

Capability to work in fast-paced environment, multi-tasking while maintaining high level of professionalism

Strong written and verbal communication skills

Proficiency in conflict resolution management

Above-average computer skills and technical proficiency

Preferred Qualifications:

Previous customer service experience in retail or hospitality environment

Multilingual abilities (additional languages beyond English)

Experience working in shopping centre or retail property management

Friendly, approachable, proactive, and solution-oriented personality traits

Flexibility to work weekends, evenings, and holidays as required

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.