Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is currently seeking a dynamic individual for the role of Guest Services Representative to ensure that every customer interaction is carried out in a professional, courteous and efficient manner. The Guest Services Representative will continually strive to surprise and engage the consumer and retailer by consistently delivering a superior customer experience.

WHAT YOU WILL DO

Maintain a thorough knowledge of the shopping centre\xe2\x80\x99s services, amenities/facilities, stores/locations, promotional activities and comfort tools;

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;

Interact with shoppers and retailers in a courteous manner;

Sell shopping centre gift cards and balance end-of-day sales to transactions;

Project a positive attitude over the telephone, and in-person interactions;

Develop and maintain strong relationships with retailers and educate them about the centre\xe2\x80\x99s services;

Assist guests by providing directions/information, answering mall related questions;

Maintain store knowledge about merchandise, price points, sales or special events and be able to offer gift or store suggestions based on the shopper\xe2\x80\x99s needs;

Conduct all service functions of the Guest Services kiosk;

Assist the Marketing Department with promotional endeavors in the areas of tourism, gift with purchase campaigns, and special events;

Be aware of the centre\xe2\x80\x99s Crisis Management Manual and have a clear understanding of Guest Services\xe2\x80\x99 role and areas of responsibility as outlined in the plan;

Participates in special projects and assumes other duties and responsibilities as assigned.

WHAT YOU BRING

High School education;

Previous customer service experience preferred;

Positive attitude and a strong desire to provide excellent customer service;

Must be able to effectively communicate with shoppers, retailers, centre Management, service providers, and all shopping centre personnel;

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;

Strong written and oral communication skills, multilingual skills a plus;

Conflict resolution management skills

Must be friendly, approachable, proactive and solution focused;

With above average computer skills;

Flexible and able to work weekends, nights, and holidays.

Estimated compensation for this position is: 19,383.00 \xe2\x80\x93 19,383.00 CAD per year

Salary ranges are based on market data, which is reviewed annually and includes consideration of geographic location. An employment offer is based on an applicant\xe2\x80\x99s experience, education, skills, abilities, and geographic location.

Location:

On-site \xe2\x80\x93Burnaby, BC

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle