Job Description

Guest Services (Casual)

Business Unit:

Recreation Center

Location:

Lax Kw'alaam, British Columbia

Reporting to:

Recreation Director

The Lax Kw'alaams Recreation Department has an exciting and immediate opening for a Casual Guest Service Worker. As a key member of the team, this role is responsible for answering questions about the facility and its programs and services, registering participants for programs and services, handling cash, working in other areas of the facility, such as the weight room, gym, swimmer's cafe or assisting in Brighter Futures and maintaining a clean lobby and work area.

Responsibilities:

General

? Perform daily opening and closing duties

? Deliver exceptional customer service to guests, staff, and volunteers by greeting and assisting in a friendly, professional manner and providing accurate information about programs, services, and facility amenities.

? Maintain a clean, organized, and welcoming front desk area; monitor facility access and ensure guests follow policies and safety procedures

? Develop and maintain a professional & courteous relationship with guests, staff and volunteers

? Follow all checklists, procedures and schedule of tasks

? Assist with the purchase of monthly passes and punch card passes, as well as the booking for rentals

? Ensure that all cash, credit and debit transactions are completed and processed accurately and documented correctly; all cash out procedures are balanced at the end-of-shift

? Sell retail items from the swimmer's cafe and distribute promotional materials.

? Report any incidents, maintenance problems or safety concerns to the Supervisor

? Support other departments and special events as needed

Note:

Perform all other duties within the scope of the position and as requested by the Recreation Director

QUALIFICATIONS:

Education

? High School Diploma

? Post-Secondary Education is an asset

Experience

? 1-year of previous work experience in a customer service, hospitality, or administrative role is an asset

? Willing to be trained

Competency

? Strong verbal and written communication skills

? Strong organizational skills

? Ability to problem-solve and resolve conflicts effectively with both staff and guests

? Strong work ethics

? Dependable and flexible; available for last-minute shifts, including evenings, weekends, and holidays.

Consistently punctual and reliable for all assigned or covered shifts.

? Ability to work collaboratively with diverse groups of people

? Ability and willingness to learn and adapt to a fast-paced and changing work environment

? Ability to work individually and as part of a team

? Excellent time management skills

? Able to make cash changes and complete accurate cash reports

? Excellent technological skills, including Microsoft Office, booking systems, or POS software and equipment like calculators, photocopiers, fax machines, and printers

? Ability to demonstrate a commitment to embodying a healthy lifestyle

Physical Demands and Working Environment:

Physical Demand

? You may have to spend long hours sitting and using office equipment and computers

? You may have to spend long hours standing and walking around the facility to make sure guests needs are met

Mental Demands

? You will have to complete several tasks and responsibilities at one time and must be prepared to deal with emergencies and stressful situations at any time

Condition of Employment

? You will adhere to the Lax Kw'alaams Band Code of Conduct, Code of Confidentiality, Social Media Policy and any other Policies in the Human Resource Manual

? Follow all guidelines harmoniously and cooperatively, creating a team approach in their duties for the Band's future success

? Acceptable Criminal Record Check with Vulnerable Sector Search

? Valid Driver's License (Class 5) is an asset

Classification/Pay Scale

? As per the Canadian Union of Public Employees' Local 2365 Collective Agreement

? $21.00 per hour

Submission Deadline:

? Open until filled

? We invite all interested parties to reply in the strictest confidence to Human Resources:

hr_resume@laxband.com

Preference will be given to Lax Kw'alaams Band Members or qualified applicants of Indigenous ancestry.

However, we invite all qualified individuals to apply.

Job Type: Casual

Pay: $21.00 per hour

Work Location: In person