Job Description

The Calgary TELUS Convention Centre is looking to hire a Guest Services Host in a casual capacity in the Client Services Division.



Reporting to the Manager, Client Services, the Guest Services Host is responsible for greeting and assisting clients and guests with directional and informational inquiries. This position also provides coat check services and registration desk assistance, such as ticket-taking, on an as-needed basis.
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Duties and Responsibilities

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Greet and provide way-finding services and answer questions from clients and guests on various activities while attending events in the facility. Assist with event crowd management strategies. Prepare, set up, and teardown equipment and signage for coat check services. Maintain the check-in, storage, and release of guests' items in coat check. Provide cash and payment services, while adhering to cash handling policies and procedures. Maintain precise records. Manage the stock and distribution of tickets upon request (e.g., taxi chits). Requirement to work flexible shifts and overtime hours as required on a casual basis. Other duties as assigned.

Job-Related Skills

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Excellent communication, interpersonal, and organizational skills. Strong customer service philosophy. Ability to work independently and in a team-focused environment. Good math aptitude.

Core Competencies

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Accountability

- Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Client Focused

- Ability to initiate and respond to communications at a service level with clients and guests. Asks probing questions to clarify customer expectations and needs to understand, respond, and activate appropriate actions. Explores options to meet customer needs and seeks assistance from supervisor when needed. Works towards resolving customer issues quickly and effectively.

Thoroughness

- Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

Experience

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Frontline public and client interaction focused on delivering excellent service. Core cash handling experience. Moneris POS machine experience (asset) Hospitality experience (asset)

Physical Requirements

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Physically fit to have the ability to lift heavyweight (up to 40lbs). Ability to discern colours. Ability to work long hours on their feet.

Core Company Success Traits

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The Calgary TELUS Convention Centre:
Is Calgary's meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support and grow. Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians. Takes pride in our city and in delivering Calgary's message of hospitality, prosperity, and enlightened growth to countless visitors. Is honoured to promote Calgary to the world and to host hundreds of events each year. Is responsible for promoting Calgary by working with partners to build Calgary's reputation as the destination of choice. Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.


Individuals interested in applying for this position can submit a resume and cover letter to careers@calgary-convention.com. This position will be posted until a suitable candidate has been selected.