Job Description

The award-winning Vancouver Convention Centre (VCC) is currently accepting applicants for Guest Services Coordinators. This exciting role will report directly to the Assistant Manager, Facilities Services. As part of the Facilities Services team, Guest Services Coordinators manage all incoming requests to facilitate the event and building operations, as we work together to achieve our vision to be the global leader in outstanding venues and events.

ABOUT US:

BC Pavilion Corporation (PavCo) is a provincial Crown Corporation with a significant mandate to generate economic and community benefit for the people of British Columbia through its world-class facilities - BC Place Stadium and the Vancouver Convention Centre. Our internationally-recognized facilities host a diverse range of events, from global summit meetings, professional and amateur sports to trade and consumer shows, and cultural, film and entertainment events, generating in excess of $400 million annually of economic benefit.

PavCo is recognized as a global leader in venue development, marketing, and management. The Province\xe2\x80\x99s flagship stadium, BC Place is proudly referred to as \xe2\x80\x9cCanada\xe2\x80\x99s Home Stadium\xe2\x80\x9d for international sporting events. The iconic Vancouver Convention Centre is the world\xe2\x80\x99s first double LEED\xc2\xae Platinum certified convention facility and has twice been named \xe2\x80\x9cWorld\xe2\x80\x99s Best Convention Centre\xe2\x80\x9d.

Across all business units, PavCo\xe2\x80\x99s team of approximately 800 staff collaborate with a diverse range of local and international partners, official suppliers with over 1,400 staff, and clientele to host an exciting year-round schedule of events. Together, we consistently deliver an outstanding level of commitment, skill, and professionalism as we host exceptional experiences for a global audience.

WHY WORK WITH US:

Located on Vancouver\xe2\x80\x99s downtown waterfront with a dramatic mountain backdrop, the Vancouver Convention Centre offers one of the most beautiful settings in the world to build your career.

Our award-winning facility hosts more than 550 events a year, from global conventions and trade and consumer shows to meetings, banquets, and special events, welcoming hundreds of thousands of attendees from around the world. Apart from generating vital economic activity for BC, these events provide an important platform for the exchange of knowledge and information across industry sectors. The Convention Centre is an enviable position, consistently attracting globally sought-after events that bring industry leaders from around the world working in medicine, education, arts, intellectual science, and many other influential fields.

Apart from the distinction of \xe2\x80\x98Best Convention Centre and Best Convention Centre Service in North America\xe2\x80\x99 by Watkins Research Group, we are proud to be the world\xe2\x80\x99s first double LEED\xc2\xae Platinum certified convention centre. Our commitment to global leadership in environmental sustainability does not stop at our building; we follow sustainable practices daily from our \xe2\x80\x98scratch\xe2\x80\x99 kitchen that provides healthy food offerings to our staff and guests using fresh, local and seasonal ingredients, to our extensive facility-wide recycling program.

At the Convention Centre, you will join an extraordinary team recognized for a commitment to delivering unparalleled, seamless service to our guests and leadership in all aspects of our business. Our leaders are passionate about the growth of others, investing the time to coach, teach and advise every day. Leaders look for talent and find opportunities for that talent to flourish and shine.

WHAT YOU WILL BE DOING:

• Situated in the Communication Hub of VCC, you will manage multiple radio channels, listening and dispatching appropriate personnel to complete tasks in a timely manner, while managing 6 phone lines simultaneously.
• You will monitor access controls for all staff, suppliers, and contractors.
• Using your technical skills, you will utilize VCC\xe2\x80\x99s Event Based Management System to facilitate information handling and tracking of Daily Operations, Deliveries (including all after-hour deliveries and vehicle access logs), Facility Service Requests, Lost and Found, Loading Bays, and Onsite Parking.
• As part of the Emergency Response Team, you will also coordinate activities during emergency situations.
• As a team player, you will provide additional support to Managers On Duty and Building Engineers as needed.

WHAT YOU BRING TO THE TABLE:

• You will have experience in a similar role in the event or service industry.
• Previous experience in providing venue security and knowledge of CCTV and electronic access control systems is considered an asset.
• Strong attention to detail skills.
• Ability to concentrate while having multiple distractions around you including dealing with clients and the public coming to your desk for assistance.
• You will do everything in your role to meet or exceed guest/client expectations.
• Using your exceptional communication skills, you will be able to clearly express ideas, thoughts and concepts verbally and in writing.

This is a unique opportunity to join an innovative team dedicated to achieving outstanding results.

The team at PavCo thanks you for your application.

Job Types: Part-time, Casual

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