Job Description

The City of Prince Albert is currently accepting applications for the part time position of Guest Services Attendant Supervisor.
The Guest Services Attendant (GSA) Supervisor is responsible for overseeing the daily operations of the facility guest services at the E.A. Rawlinson Centre for the Arts. This position provides leadership, scheduling, and training for Guest Services Attendants and volunteers to ensure a high standard of customer service and operational efficiency.
Working closely with administrative and technical staff, the Supervisor plays a key role in delivering positive patron experiences and maintaining the professional image of the Centre.
This position will be scheduled 20 hours per week. Days and times of shift will vary based on operational requirements.
Principle Duties & Responsibilities:
Leadership & Supervision

• Supervise, schedule, train, and provide performance feedback to Guest Services Attendants and front-of-house volunteers.
• Ensure staff and volunteers deliver consistent, professional, and welcoming customer service.
• Provide leadership during events to coordinate front-of-house operations, including ticketing, concessions, patron services and volunteers.
• Serve as the first point of escalation for customer service concerns or staff/volunteer issues.

Box Office & Ticketing Operations

• Oversee daily Box Office operations, ensuring accuracy in ticketing, event information, and reconciliation processes.
• Maintain a thorough knowledge of ticketing and event software, providing training and support to staff.

Event & Facility Support

• Coordinate and support front-of-house logistics for performances and events, ensuring smooth patron entry, seating, and services.
• Provide support to clients as needed.
• Inventory management, program coordination, and clerical tasks related to facility guest services.

Administrative & Compliance

• Ensure adherence to applicable acts, regulations, bylaws, agreements, policies, and procedures, including Occupational Health & Safety.
• Maintain accurate records, reports, and communication related to facility guest services.
• Participate in relevant training requirements for ticketing systems, customer service, and safety procedures.
• Perform other related duties as assigned.

Required Qualifications:

• Degree or diploma in arts administration, business, or related field, or, an equivalent combination of education and experience an asset.
• Minimum five (5) years of progressive customer service experience, including at least three (3) years in a supervisory or leadership role.
• Experience in performing arts, event management, or theatre protocols is an asset.

Key Knowledge, Technical Skills & Abilities

• Strong leadership skills with the ability to motivate and support staff and volunteers.
• Excellent communication and interpersonal skills, both written and verbal.
• Demonstrated ability to deliver high-quality customer service in a fast-paced environment.
• Proficient with Microsoft Office and ticketing/event software systems.
• Proficient with cash management and financial processes.
• Strong organizational skills, with the ability to manage competing priorities and resolve issues effectively.
• Demonstrates team leadership.
• Ability to work independently and exercise sound judgment.
• Flexibility to work a varied schedule including days, evenings, weekends, and holidays as required.

Skills Required