Job Description

Join the team as a Guest Services Attendant and be the welcoming face that creates exceptional experiences for our guests!

This is a full-time, permanent position at The Savoy Hotel in beautiful Nelson, BC. The Guest Services Attendant will provide exceptional guest services (front desk and housekeeping) in accordance with the hotel's core values, mission, standards, and policies.

Responsibilities Include:

• Providing front desk services to guests, including check-ins and check-outs.
• Greeting guests upon arrival and making them feel welcome.
• Clean guest rooms to hotel standards for guest arrival
• Clean and maintain common areas of the hotel
• Perform laundry duties
• Stock and maintain housekeeping supply rooms
• Ensure a high level of customer service at all times
• Assist guests with requests and questions as necessary
• Report any damages or repairs needed to management
• Processing guest payments
• Being a source of information to guests
• Diffusing conflict or tense situations with guests
• Be well-versed in the different room types, rates and hotel amenities.
• Up-sell hotel services when appropriate
• Perform additional duties as needed to ensure optimum guest satisfaction.

Qualifications Include:

• High school diploma.
• A diploma or degree in hospitality management, or working towards a related credential is an asset.
• 2+ years of customer service experience.
• Prior experience in the hotel/tourism industry. Work experience as a Hotel Front Desk Agent, Receptionist, Housekeeper or similar role is preferred, as is experienced with hotel reservations software.
• Computer skills, must learn WebRezPro for hotel reservations.
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Good time management and organizational skills
• Conflict resolution experience.
• Patience and good listening skills.
• Outgoing personality, positive attitude and dedication to providing a great customer experience.
• Honesty and integrity with a passion for hospitality.
• Excellent communication, time management and organizational skills
• Able to work both independently and as part of a team with strong interpersonal and problem-solving abilities.

Ready to join the team? Submit your resume and availability.

Pay Rate: $18.50 per hour •(To be reviewed after first 2 months of employment.)•

•The Savoy Hotel is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.•

Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Application question(s):

• What is your current availability like for this position?

Work Location: In person

Expected start date: 2025-02-17