Job Description

Job Title:

Guest Services and Administrative Coordinator

Location:

Tofino

About the Role

Stay Tofino is seeking a Guest Services and Administrative Coordinator to join our team. You'll help keep our vacation rentals running smoothly and ensure every guest has a seamless, memorable stay. From coordinating reservations and supporting property management to assisting guests and owners, you'll play a key role in creating exceptional experiences.

Key Responsibilities

Guest Experience:

Respond to inquiries, confirm bookings, and provide timely, professional support to ensure every guest has a positive stay.

Property Operations:

Oversee cleaning schedules, coordinate maintenance and repairs to keep properties in excellent condition.

Booking Management:

Manage reservations across platforms accurately and efficiently.

Issue Resolution:

Address guest or property concerns promptly and professionally.

Communication:

Maintain clear, consistent communication with guests, service providers, and property owners.
Qualifications

Strong organizational skills with exceptional attention to detail Excellent written and verbal communication abilities Strong problem-solving skills Customer service experience (hospitality or property management preferred) Familiarity with booking platforms (e.g., Airbnb) and property management software is an asset Positive, proactive, and able to multitask effectively Valid driver's license and access to a vehicle
Why Work With Us

Flexible schedule and work environment Competitive pay: training starts at $25/hour, increasing to $27/hour after training period Extended health benefits after 6 months
Work Schedule

Approximately 18-24 hours per week, with the potential for additional hours with our cleaning/laundry team if interested. Alternating weekend coverage is required.

How to Apply

If you're organized, guest-focused, and thrive in a dynamic environment, we'd love to hear from you. Please send your resume and a short cover note to apply.

Job Types: Part-time, Permanent

Pay: $25.00-$27.00 per hour

Expected hours: 18 - 24 per week

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Vision care Work from home
Work Location: In person