Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The Guest Services Agent will provide a welcoming approach to all Capital One employees and visitors while efficiently managing reception areas to accommodate employee and guest needs. The role is client facing and the Guest Services Agent will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.

Various duties to include:

verifying identity, checking in and out any visitors and referring / escorting visitors to reception or meeting areas. The receptionist will be responsible for answering incoming calls, directing calls, as well as general office support with a variety of clerical tasks. Reports to the Regional Human Experiences Manager.



WHAT YOU'LL DO

Greet / host / provide support for guests, visitors and employees

Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an associate's voice mailbox when the associate is unavailable

Point of contact for packages/deliveries

Prepares packages and creates shipment labels

Update phone lists

Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

Organizes and maintains reception / front desk areas

Housekeeping Duties (i.e.:

pick up and display newspapers, umbrellas, coffee machine maintenance, etc.)

Maintain conference rooms for cleanliness / reserve conference rooms, including ordering and/or setup

Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms

Assists with the coordination and scheduling of office/building maintenance activities

Works collaboratively within the facility management team

Anticipates and responds to Client's needs and concerns

Identifies potential risks and escalate, to ensure no incident or disruption to the Client's operations

Additional job duties, as requested



WHAT WE'RE LOOKING FOR

High school diploma or general education degree (GED);

2 years' experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.

Proven skills with the ability to manage multiple priorities and deliver results in a fast paced environment.

Track record of initiative, integrity and good judgement.

Highly collaborative with strong interpersonal skills.

Excellent verbal and written communication skills with the ability to communicate professionally.

Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).



WHAT'S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate



Deep investment in cutting-edge technology to power your work



Comprehensive and competitive benefits plan



A supportive, caring and diverse work environment designed for your growth and well-being



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.