Job Description

Who Are We

Located in Rossland BC, RED Property Management Ltd. is the primary rental management company for a collection of luxury vacation homes, condominium, Nowhere Special Hostel as well as 6 backcountry cabins located in the Paradise basin on hill. The housekeeping department is a critical piece of the operation to ensure the units are presented in pristine condition for the guests.

What We Do

RED Property Management Ltd. works to be the premier provider of luxury accommodations in Rossland, as well as offering exciting four-season recreation activities located at our doorstep. We strive to be the first-choice vacation provider in Rossland and the West Kootenays, offering and maintaining high quality accommodations, superior guest services and expanding our seasons of operations and recreational activities.

The Guest Services Agent is responsible for the daily functions of the front desk/reception, including taking reservations, check-in and check-out of condo guests, concierge services, daily condo/room revenues, answering the reservations/front desk telephone lines and providing general resort information. This is an exciting growth position, and is a full-time opportunity.


The Guest Services Agent's main area of responsibility can be condensed as the function that follows through a reservation from start to finish. This includes the initial making of the reservation, gathering the deposit, the check-in, receiving full payment and checkout of the guest. Additionally, the Guest Services Agent's responsibilities also include the daily working of the front desk/reception area, special requests, providing resort information, processing room revenue and room charges, answering the reservations and front-end phone and general office duties. Confidentiality is of utmost importance to comply with safety and privacy standards.

Job Responsibilities

Primary contact for guests Meet guests upon arrival Expedite reservations and booking Clear communication with guests when giving quotes Process payments, set up reminders for future payments and ensuring accuracy for a details including check in/out dates and lift tickets Handle all incoming inquiries Troubleshoot daily operations Guest inquiries/problem solving Ensure snow removal is done and parking bays are cleared Arrange minor maintenance/repairs to keep units functional Ensure clear lines of communication exist with head housekeeper and housekeeping staff. Notifying the head housekeeper of any last minute changes to arrivals and departures In conjunction with Head Housekeeper, ensure all units are inspected after

every

checkout for damage, required maintenance and check inventory of units to insure all furnishings intact Monitor and evenly distribute rental bookings between each unit where possible Ensuring the security of each unit and its occupants is of utmost importance Assisting the housekeeping team on high traffic days Other duties as assigned Must be available to work shift work evenings and weekends

Qualifications:

Previous Front Desk or Clerical Experience an asset Strong attention to detail Must be able to work shift work Excellent written and verbal skills Experience with Guesty or other accommodation booking software Basic accounting skills an asset * Must work well in a team environment or alone