Job Description

Duree de l'emploi: Permanent Langue de travail: Francais Heures de travail: 35 to 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate or equivalent experience

Work setting

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Hospitality industry Rural area

Tasks

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Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

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Word processing software Database software Central reservation system (CRS) Spreadsheet Internet

Specialization or experience

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Specialized environmental skills and knowledge

Security and safety

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Criminal record check

Transportation/travel information

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Own transportation Own vehicle Valid driver's licence

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Work under pressure

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Organized Reliability Team player

Screening questions

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Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications?

Experience

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* 1 year to less than 2 years