Duree de l'emploi: Permanent
Langue de travail: Francais
Heures de travail: 35 to 40 hours per week
Education:
Experience:
Education
------------- Secondary (high) school graduation certificate
or equivalent experience
Work setting
---------------- Hospitality industry
Rural area
Tasks
--------- Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
------------------------------------- Word processing software
Database software
Central reservation system (CRS)
Spreadsheet
Internet
Specialization or experience
-------------------------------- Specialized environmental skills and knowledge
Security and safety
----------------------- Criminal record check
Transportation/travel information
------------------------------------- Own transportation
Own vehicle
Valid driver's licence
Work conditions and physical capabilities
--------------------------------------------- Attention to detail
Fast-paced environment
Work under pressure
Personal suitability
------------------------ Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Screening questions
----------------------- Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
Experience
--------------
* 1 year to less than 2 years
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