------------- Secondary (high) school graduation certificate
Work setting
---------------- Hospitality industry
Tasks
--------- Register arriving guests and assign rooms
Take, cancel and change room reservations
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Computer and technology knowledge
------------------------------------- Multi-line switchboard
Word processing software
Central reservation system (CRS)