Job Description

Work Term: Permanent Work Language: English Hours: 16 to 24 hours per week Education: Secondary (high) school graduation certificate Experience: Experience an asset

Work setting

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Hospitality industry Urban area Hotel, motel, resort

Tasks

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Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

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Multi-line switchboard Word processing software Computerized bookkeeping system Central reservation system (CRS) Internet

Transportation/travel information

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Own transportation Public transportation is available

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Standing for extended periods

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

Screening questions

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Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Other benefits

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* Other benefits