Job Description

Guest Services Agent

At Grand Senses Spa and Salon, we're proud to be an Aveda Lifestyle location -- offering holistic beauty and wellness experiences powered by plant-based products. Our team of 20+ professionals is committed to delivering excellence in every guest interaction.

We're seeking a warm, organized, and service-oriented Guest Services Agent team member who thrives in a fast-paced, professional environment. As the first face and voice of Grand Senses Spa, you'll play a key role in creating a welcoming and elevated guest experience.

Main Job Responsibilities

Greet every guest with genuine warmth -- in person and over the phone Accurately schedule and manage appointments for our team of over 20 professionals Ensure a smooth check-in and check-out process, including payment handling, rebooking guests, and retail sales Make confirmation calls and assist guests with booking changes Maintain an organized, calm, and professional front desk area Represent the Aveda brand and values through exceptional service and care

Experience

Previous front desk or customer service experience (spa/salon experience is a big plus!) Familiar with point of sale systems and handling cash Highly organized and detail-driven -- booking accuracy is key Clear, kind, and professional communication skills Ability to multitask and stay focused in a busy environment Comfortable using salon software and open to learning new tools A collaborative team player with a positive attitude and strong work ethic A love for Aveda products and alignment with our mission of sustainability and wellness

Benefits

Full-time hours (weekend availability required) Discounts on services and Aveda retail products (we love Aveda -- and you will too!) Ongoing training and opportunities for professional growth Health insurance, discounted gym memberships, and company wide employee discount program: Holman Grand Hotel Kitchens Unlimited PEI Co. Store Redwater Rustic Grille Tivoli Cinema The Arts Hotel Salvador Dali Cafe Dundee Arms Inn Lunenburg Arms Hotel Sherwood Golf & Country Club

Ready to Apply?

Please send your resume and a short note explaining why you'd be a great addition to our front desk team to

manager@grandsensesspa.com

.

Only those selected for an interview will be contacted. We can't wait to meet you!

Job Types: Full-time, Permanent

Pay: $17.50-$18.50 per hour

Expected hours: 30 - 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off Store discount Vision care
Schedule:

Day shift Evening shift Monday to Friday Weekends as needed
Experience:

guest services: 1 year (preferred)
Location:

Charlottetown, PE C1A 1K9 (required)
Work Location: In person

Expected start date: 2025-08-18