Job Description

Job Overview

We are seeking an energetic and highly organized Guest Services Administrator (GSA for short!) to join our dynamic team! In this vital role, you will be the welcoming face of our organization, ensuring every guest receives exceptional service from the moment they arrive. Your proactive approach, combined with excellent administrative skills, will help create a seamless experience for visitors, clients, and staff alike. This position offers a fantastic opportunity to develop your office management expertise while contributing to a positive and professional environment.

About Us

Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you'll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.

Position Summary

An integral member of the Massage Addict team, Guest Service Administrators thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a 'can-do' and 'no task too small' mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

Responsibilities

Provide outstanding client service, answering telephone calls, and booking appointments. Welcome clients by greeting and familiarising them to the clinic upon arrival. Educate clients on the extraordinary value of Massage Addict's membership program. Maintain a working knowledge of all Massage Addict services. Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients. Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

Availability Required

The ideal candidate must have the capacity to work any or all of these available shifts:

Regular Weekday Mornings Occasional Weekday Evenings / Weekends

Requirements & Qualifications

Two years of experience within a service-oriented environment, with a focus on administration Superior verbal communication and telephone skills Professional, good energy, calm, patient and friendly with great people skills Excellent organization and multitasking skills and the ability to work in a fast-paced environment. Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management Access to reliable transportation.

What we offer

Hourly wage plus bonus / commission Health Spending Account (for full-time team members) Flexible Schedule Professional, fun environment Passionate team of colleagues

Clinic Details

11440 Braeside Dr SW (Unit 19), Calgary, Alberta Monday - Friday: 9-9 Saturday 9-5 Sunday 9-5
This role is perfect for someone eager to bring energy, precision, and a friendly demeanor to a busy office environment. If you're passionate about delivering top-tier guest experiences while honing your administrative expertise, we want to hear from you!

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 15 - 25 per week

Work Location: In person