Job Description

JOB PURPOSE

Provide an exceptional and welcoming first impression to our guests upon arrival.

ROLES AND RESPONSIBILITIES

- Responsible for welcoming and greeting guests upon arrival.

- Handle all guest enquiries professionally and courteously.

- Checking in guest and record information on the ResortSuite system.

- Receive payment, provide wrist band, assign locker and other items such as bath robes, etc.

- Provide in-depth information on the Spa layout, explanation of pools, saunas, and relaxation areas.

- Escort guest to locker rooms if requested or assign another associate.

- Coordinate front desk activities including distributing correspondence, answering calls, and redirecting calls to the appropriate area.

- Promote all facilities at Vetta Spa, including boutique, restaurants, and amenities, as well as any promotions or programs.

- Ensure front desk area is always clean and tidy.

- Call Massage Attendant to escort guest to massage area.

- May be required to walk around the spa area to ensure guests needs are being met.

- Willing to be cross trained to work in other areas of Vetta Spa, such as Reservations, and the Boutique.

- Comply with all Health and Safety procedures.

- Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

- Must be minimum 19 years of age

- Proven customer service experience in hospitality, guest services or retail, preferably in a Spa environment.

- First Aid Certificate required or willing to obtain

- Must have Smart Serve Certification or willing to obtain

- Second language an asset.

- Must have basic computer skills.

- Knowledge of ResortSuite an asset.

- Excellent communication skills, both verbal and written.

- Able to handle guest complaints proactively and respectfully remaining professional at all times.

- Multitasking, time management and organizational skills.

- Able to work with minimal supervision, take initiative and be self-motivated.

- Work independently as well as part of a team.

- Attention to detail.

- May be required to assist in other areas of the Spa that require assistance.

- Must be able to work a flexible work schedule including weekends and evenings.

WORKING CONDITIONS

- Office environment.

- Be able to alternate between sitting, standing, and walking over an 8-hour period.

- Be able to lift up to 20 lb.

- Fast-paced environment.

Vetta Spa is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. Vetta Spa is committed to accommodating applicants through the recruitment and hiring process. If you need accommodation, please let us know and we will work with you to meet your needs.