Job Description

The award-winning Vancouver Convention Centre (VCC) is currently in search of a Guest Services Team Lead to join our team. This critical role will report directly to the Assistant Manager, Facilities Services, and is responsible for ensuring the successful delivery of exceptional service to all guests and clients at our facility, and does so through the leadership of the Guest Service Operations Centre staff. Guest Services Operation Centre is the Communication Hub and Command Centre of the facility.

ABOUT US:

BC Pavilion Corporation (PavCo) is a provincial Crown Corporation with a significant mandate to generate economic and community benefit for the people of British Columbia through its world-class facilities - BC Place Stadium and the Vancouver Convention Centre. Our internationally- recognized facilities host a diverse range of events, from global summit meetings, professional and amateur sports to trade and consumer shows, and cultural, film and entertainment events, generating in excess of $400 million annually of economic benefit.

PavCo is recognized as a global leader in venue development, marketing, and management. The Province\xe2\x80\x99s flagship stadium, BC Place is proudly referred to as \xe2\x80\x9cCanada\xe2\x80\x99s Home Stadium\xe2\x80\x9d for international sporting events. The iconic Vancouver Convention Centre is the world\xe2\x80\x99s first double LEED \xc2\xae Platinum certified convention facility and has twice been named \xe2\x80\x9cWorld\xe2\x80\x99s Best Convention Centre\xe2\x80\x9d.

Across all business units, PavCo\xe2\x80\x99s team of approximately 800 staff collaborate with a diverse range of local and international partners, official suppliers with over 1,400 staff, and clientele to host an exciting year-round schedule of events. Together, we consistently deliver an outstanding level of commitment, skill, and professionalism as we host exceptional experiences for a global audience.

WHY WORK WITH US:

Located on Vancouver\xe2\x80\x99s downtown waterfront with a dramatic mountain backdrop, the Vancouver Convention Centre offers one of the most beautiful settings in the world to build your career.

Our award-winning facility hosts more than 550 events a year, from global conventions and trade and consumer shows to meetings, banquets, and special events, welcoming hundreds of thousands of attendees from around the world. Apart from generating vital economic activity for BC, these events provide an important platform for the exchange of knowledge and information across industry sectors. The Convention Centre is an enviable position, consistently attracting globally sought-after events that bring industry leaders from around the world working in medicine, education, arts, intellectual science, and many other influential fields.

Apart from the distinction of \xe2\x80\x98Best Convention Centre and Best Convention Centre Service in North America\xe2\x80\x99 by Watkins Research Group, we are proud to be the world\xe2\x80\x99s first double LEED \xc2\xae Platinum certified convention centre. Our commitment to global leadership in environmental sustainability does not stop at our building; we follow sustainable practices daily from our \xe2\x80\x98scratch\xe2\x80\x99 kitchen that provides healthy food offerings to our staff and guests using fresh, local and seasonal ingredients, to our extensive facility-wide recycling program.

At the Convention Centre, you will join an extraordinary team recognized for a commitment to delivering unparalleled, seamless service to our guests and leadership in all aspects of our business. Our leaders are passionate about the growth of others, investing the time to coach, teach and advise every day. Leaders look for talent and find opportunities for that talent to flourish and shine.

WHAT YOU WILL BE DOING:

• As the Incident Commander in the state of emergency situations, you will coordinate emergency response and liaise with emergency services in the absence of Senior Managers.
• Using your exceptional leadership skills, you will provide direction, supervision, and training for all Guest Services Operation Centre Staff including delivering briefings, deployment, and break relief coordination.
• Oversee building integrity and condition including door security, signage, stanchion, and damage, reporting back anomalies to facilities management.
• Monitor Person of Interest (POI) calls and deploy security and/or VPD as required.
• As a team player, you will provide additional support to the Manager on Duty (MOD) and Building Engineers as required including building security, emergency situations, VIP visits, and protests.
• Lead by example and ensure all employees are following VCC\xe2\x80\x99s policies, procedures, and health and safety guidelines.
• Live VCC\xe2\x80\x99s values, which include being a role model for service excellence and service recovery ensuring client, guest, staff and facility concerns are dealt with professionally, appropriately and timely.

WHAT YOU BRING TO THE TABLE:

• You will have education and experience in Law Enforcement or Security Operations, combined with working knowledge of the Criminal Code, Charter of Rights & Freedom, and building regulations.
• Previous experience with CCTV and electronic access control systems is considered an asset.
• You will do everything in your role to meet or exceed guest/client expectations.
• Using your exceptional communication skills, you will be comfortable using a broad range of communications styles to different audiences in diverse situations.
• Ability to physically handle exposure to seasonal heat and cold in an outdoor and indoor environment, standing for extended periods of time, and sporadic extensive walking from one location to another on concrete surfaces.
• You must be mentally able to handle interdepartmental conflict and moderate stress caused by multitasking, prioritizing, and dealing with emergency situations.
• This is a unique opportunity to join an innovative team dedicated to achieving outstanding results.

This is a unique opportunity to join an innovative team dedicated to achieving outstanding results.

The team at PavCo thanks you for your application.

ITAMO

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