Job Description

Start Date: mid April 2025 Work Hours: Seasonal, Part-time (20-30 hours/week), schedule is based on cruise ship days
Shifts are from 7:00am - 11:00am and/or 8:00am - 5:00pm Location: Downtown Vancouver Wages: $17.90 per hour + commission = Average Earnings of $21.95/hour

Gray Line Westcoast Sightseeing works very closely with the Port of Vancouver welcoming hundreds of cruise ships to Vancouver yearly. As a Guest Service Specialist, you will be part of the Port Operations Team, working in the cruise ship terminal. You will be an information guide for cruise ship passengers while promoting and selling tours and attractions.

YOUR WORK WILL INCLUDE• Welcoming and assisting cruise ship passengers at the Port of Vancouver cruise ship terminal
• Providing guests with information, directions, and itinerary recommendations for exploring Vancouver
• Promoting and selling Gray Line Westcoast Sightseeing experiences - booking tours on-site through a handheld point of sales (POS) system
• Providing meet and greet for our pre-booked guests
• Handling guest inquiries, concerns, and complaints professionally and efficiently
• Clearly communicating with the team, cruise terminal staff and Port Operations Supervisor
• Assisting in managing the Luggage Storage program located in cruise ship terminal - ensuring smooth operations
• Tagging and organizing stored luggage accurately to prevent loss or misplacement
• Working on cruise ship days throughout the entire cruise season


WHAT WE WILL LIKE ABOUT YOU• You have previous experience working in a sales/customer service environment
• Outgoing personality and strong interpersonal skills
• You possess passion, integrity, adaptability with a professional and positive attitude
• Ability to work effectively both independently and as part of a team
• Excellent English verbal communication skills - another bonus is a few different languages
• Able to stand and walk for long periods of time
• Ability to efficiently manage high volumes of guests in a fast-paced, high-pressure environment while maintaining exceptional service, composure, and operational efficiency.
• Ability to lift, carry, and move luggage of various sizes and weights safely and efficiently
• You love Vancouver and want to share it with the world
• You can work a flexible schedule and are available to work early mornings, weekends, and holidays
• Prior experience at a sightseeing company is a big bonus
• Strong knowledge of Downtown Vancouver and surrounding areas, including key attractions and experiences.


WHAT YOU WILL LIKE ABOUT US• Paid training
• Free admission and discounts for you and a guest to over 90 attractions through the Tourism Privilege Pass
• Central Downtown Vancouver office with easy access to all transit routes
• Referral program - get your rockstar professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to company social events, VIP tourism industry events, networking opportunities and familiarization tours
• The little things like free coffee, tea, hot chocolate, and water (available in-office)

•Please include a Cover Letter when submitting your Resume.• •Everything we do at Gray Line Westcoast Sightseeing is for a common purpose: Sharing Remarkable Experiences Together. We have been introducing the world to Vancouver, Victoria, and Whistler for over 40 years on our sightseeing tours, and we can't wait to share these experiences with you. We attribute much of our success to our passion for Vancouver and the strength of our team.•

•Gray Line Westcoast Sightseeing is the #1 Top Nominated Company at the Vancouver Tourism Awards for two years in a row in 2023 and 2024! This rise to the top is a testament to GLWCS's unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.• •GLWCS is an equal opportunity employer. We are committed to the principles of equity, diversity, and inclusion. We are committed to creating and maintaining an inclusive workplace that welcomes, respects, and values diverse backgrounds, viewpoints, and abilities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability. GLWCS recruits, hires, trains, compensates, and promotes people of all races, ethnicities, religions, genders, sexes, abilities, and ages.• •Gray Line Westcoast Sightseeing respectfully acknowledges the unceded traditional territories of the xm?kym (Musqueam), Swxwu7mesh (Squamish), and slilwta (Tsleil-Waututh) Nations on which our offices are located.•