Job Description

Overview

We are seeking a dedicated and friendly Guest Service Agent to join our team. This role is essential in creating a welcoming atmosphere for our guests, ensuring their needs are met with exceptional service. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various guest inquiries efficiently.

Responsibilities

Sales Transactions - Responsibilities include initiation and completion of all sales transactions. This includes greeting all guests, suggestive selling, and cash or credit transactions. Cash Handling - Processing all transactions as they occur, always using the correct cash handling procedures. Ensuring that all transactions are processed quickly and accurately. Float is balanced to zero at the completion of all shifts. Guest Enquiries - Responding to product and facility questions; referring more difficult questions to the Retail Manager or House Manager for handling. Housekeeping - Ensuring work area is clean and neat at all times. This includes the equipment, counters, floors, windows, displays, etc. Merchandising /Re-stocking - Ensuring all display, rack cards, brochures, ticket stock and other supplies are well stocked at all times. Inventory Control - Assist Retail Manager with inventory control and order placement of product. Receiving and pricing stock. Other duties as required.

Experience

Excellent customer service, communication, and interpersonal skills. Excellent problem-solving skills. Excellent computer skills. Ability to deal effectively with members of the general public. Astronomy/telescope knowledge an asset.
Education/Experience

Previous customer service, retail, or cash handling experience is considered an asset. High school diploma or currently attending high school.

Note:

A clean Police Information Check including the vulnerable sector is a condition of employment for successful candidates. The check must be completed prior to commencement of work and is the financial responsibility of the candidate.

Wages:

$17.24-$21.25 per hour based on the 2023-2024 Collective Agreement (PT120).

Hours of Work:

4-20 hours per week.

Availability is crucial on weekdays--Monday to Friday from 8:30 AM to 6:30 PM, with occasional evenings/nights from 6:00 PM to 11:00 PM.

Opening Date:

October 4, 2025

Closing Date:

October 11,2025

How to Apply:

hr@twose.ca

Job Types: Part-time, Seasonal
Contract length: 6 months

Pay: $17.24-$21.25 per hour

Expected hours: 4 - 20 per week

Benefits:

Discounted or free food Employee assistance program On-site parking Store discount
Work Location: In person