Job Description

Join Our Team at the Marriott Fallsview Hotel & Spa - Where Luxury Meets the Falls!

The Marriott Fallsview Hotel & Spa enjoys the enviable distinction of being the closest hotel to Niagara Falls, offering guests an unparalleled view of one of the world's most breathtaking natural wonders. As the area's premiere AAA Four Diamond, five-star luxury hotel, we pride ourselves on delivering exceptional service and unforgettable experiences.

Our property features 432 beautifully appointed guest rooms, many with stunning views of the falls, a full-service on-site spa, and the world-renowned Morton's Grille - offering premium dining in an elegant yet relaxed setting.

Be part of a passionate and dedicated team committed to excellence in hospitality.

We are looking for a Guest Service Manager who is passionate about hospitality and creating memorable guest experiences to join our Front Office leadership team. This is an exciting opportunity to grow your career in a world-class environment that values learning, teamwork, and excellence.

Reporting to the Front Office Manager, responsibilities include but are not limited to:

Helping direct, coach, and develop the Front Office team. Ensuring all associates receive comprehensive training before task assignments. Assisting in managing of the day to day functions and the supervision of our Associates. Motivating and encouraging employees to perform their best, meeting all their targets, making them accountable for their tasks and assignments and providing feedback on possible improvements. Assisting the Front Office Manager in establishing and communicating the Company's expectations and ensuring the consistency of service standards are rendered to guests. Managing and resolving guest concerns promptly and professionally, turning challenges into opportunities for satisfaction. Focusing on guest satisfaction and improvements during all departmental meetings. Other duties and responsibilities as assigned.

Job Requirements:

Must have at least 1 year of working experience in the Supervisory/Managerial capacity with Front Office with a world-renowned large Hotel Brand. Outstanding attention to detail - both personal and grooming appearance; properly identifying guest's needs, demeanor, and level of required service attention. Excellent customer service skills: demonstrates self-confidence, energy and enthusiasm. Proven leadership ability in a team environment. Excellent organizational and time management skills and ability to work under pressure. Excellent communication skills - both oral and written, when dealing with guests and employees both internally and externally. Degree/Diploma in Hospitality Management or a related discipline is a strong asset. Ability to work independently with minimal supervision, co-operatively within a team setting and as well as the ability to plan and multi-task in a busy environment. Must be able to work nights, weekends and holidays.

Some Benefits Marriott Employees Enjoy:

Growth and development opportunities within the Hotel. Free daily meal provided to all employees created by our culinary team/ Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide. Free meal for your birthday at Morton's Grille Restaurant. Complimentary Company sponsored events. Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via On-line.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA



We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort's candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.