Job Description

Guest Service Associate

Elmhirst's Resort is an all season, cottage resort and conference/wedding facility located on Rice Lake, (approximately 25 minutes from Peterborough). The guest service associate is the first point of contact for our guests. Creating a friendly and professional environment, while possessing great communication skills with guests, departments, other team members is a must along with a genuine desire to exceed guests' expectations. Reports to the Senior Rooms Division Leader

Guest Service Associate Responsibilities

Providing courteous and efficient telephone and in person services Creating a variety of reservations via telephone, email reservations, correspondence and in person Making new cottage and restaurant reservations as required on separate platforms Adjusting guests reservations as required Collecting & maintaining information on the Resort and surrounding area Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner Responsible for opening the office when working the AM shift Responsible for hotel audit when working the PM shift Handling cash and credit card transactions effectively and accurately to properly take payments in person and via telephone Ensuring the safety and well being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures Creating a professional environment and exceptional guest experiences Complete special projects as assigned
Qualifications:

Experience in guest relations Must be flexible in terms of working hours Proficient in the English language (verbal & written), second language is an asset Must be able to handle a multitude of tasks in an intense, ever-changing environment Ability to focus attention on guest needs, always remaining calm and courteous Computer literate in Microsoft Window applications Strong interpersonal and problem solving abilities Working shifts as business levels dictate Highly responsible & reliable
What do we offer:

A positive and constructive work environment An opportunity to cross train in other departments Fair scheduling, (no "on-call" shifts, collaboration in schedule building) Paid 40 min break every shift All training is conducted during paid shifts, on the job training Staff meals during all shifts Opportunities for professional development Access to resort facilities at no charge, some restrictions apply Regular performance reviews A culture that is diverse and inclusive (2SLGBTQIA+ Chamber of Commerce, Rainbow Registered Accredited) A beautiful rural, lakefront environment and a real commitment to sustainability (Sustainable Tourism 2030 Gold Certified member) Recognized as a leader in hospitality careers and employment (TIAO Tourism Employer of the Year 2019)
Elmhirst's Resort is committed to creating an equitable, diverse, and inclusive culture that attracts, develops, and retains the best team to provide exceptional hospitality.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Benefits:

Casual dress Company events Discounted or free food Employee assistance program On-site gym On-site parking RRSP match Store discount Wellness program
Ability to commute/relocate:

Keene, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 2 years (preferred)
Work Location: In person