Guest Service Agent
Winnipeg, MB, Canada
Job Description
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Seeking a part time Guest Services Agent on a permanent bsis. Candidate must be available days, evenings, weekends, and holidays. As a Guest Services Agent, your key responsibilities will be:
- Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude.
- Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events.
- Be well versed in payment procedures including, how to compute bills, collect payments, and manage a cash float.
- Perform simple bookkeeping activities, issue room keys and escort instructions to Bellman.
- Posting charges.
- Complete and confirm reservations.
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, or in person. Handling complaints, settling disputes, and resolving grievances and conflicts.
- Perform other duties as required and/or requested by direct Supervisor or upper Management.
- A high school diploma
- Good verbal and written skills
- Basic computer skills
- The ability to work well on multiple tasks simultaneously
- Ability to work in an organized manner with a strong emphasis to detail with minimal to no supervision.
- Discounted or free food
- On-site parking
- Paid time off
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekend availability
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Job Detail
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Job IdJD2144532
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWinnipeg, MB, Canada
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EducationNot mentioned