As an ambassador and representative of The Sundial Hotel Whistler the Guest Service Representative will address all needs of our guests and owners to exceed expectations at each interaction. The Guest Services Representative performs Reservations, Front Desk, Concierge, Valet and any other duties as required.
Your responsibility is more global than your job description - you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as required to provide seamless exceptional service. This position is for an immediate start.
DUTIES & RESPONSIBILITIES
Guest Satisfaction
Connects
with the guest:
Ensures a warm, upbeat and courteous greeting to all guests
Provides an informative and personable approach with all reservations inquiries and answers all incoming calls and emails in a prompt manner
Assists
the guest:
Provides knowledge of Carleton Lodge and Sundial Hotel's suites, layout and facilities
Gives directions, offers luggage assistance, assists with the arrangement of transportation and offers assistance to all guests in making reservations for activities and restaurants.
Exceeds
guest's expectation:
Ensures continued guest satisfaction through proactive communication with guests to ensure their needs are met
Advises Guest Service Supervisor of guest complaints and reports concerns and/or feedback for follow up
Operations
Efficiency
Communicates and follows up on information consistently with other departments and team members
Performs any other departmental duties that may be required from time to time
Process all partner reservations received within 1 hour
Safety
Ensures a clean and safe working environment with full understanding of emergency procedures
Ensures lobby is tidy, no obstacles, loose cords, ice on steps
Administration
Review reservation notes accurately and be pro-active in preparing guest requests
Accurately posts room charges, pre-AUTH's and payments
Adheres to all arrival and departure hotel polices
Job Requirements
Enthusiasm and desire to exceed expectations of guests and owners at all times
Must have excellent organizational, interpersonal, and administrative skills and attention to detail
Experience in hotel or customer service-based role is beneficial but not required
BENEFITS
$20 per hour plus commissions
Affordable Staff Accommodations
Seasonal Bonuses (Full Time)
Free staff parking in village
Free staff bike storage in hotel
Free Staff activities
* Extended Benefits after 6-months (Full Time)
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Job Detail
Job Id
JD2775705
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Whistler, BC, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.