Job Description

Job Overview

Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you'll be the first point of contact, delivering exceptional customer service and ensuring every guest feels welcomed and valued. Your energetic approach will help foster a positive atmosphere, making every stay enjoyable and seamless. Whether managing front desk operations or assisting with guest inquiries, your proactive attitude will be key to our success. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a vibrant guest-centric environment.

Responsibilities

Greet guests warmly upon arrival, providing a friendly and professional first impression Manage check-in and check-out processes efficiently using hotel management software Handle guest inquiries via phone and in person with enthusiasm and clarity, demonstrating excellent phone etiquette Assist guests with reservations, room assignments, and special requests to ensure satisfaction Maintain accurate records through night audit procedures, balancing accounts and preparing reports Coordinate with housekeeping and maintenance teams to address guest needs promptly Provide information about hotel amenities, local attractions, and services to enhance guest experiences Support guest relations by resolving issues quickly and professionally, ensuring positive reviews and repeat visits

Requirements

Proven experience in hospitality management or hotel front desk operations is highly preferred Strong customer service skills with a passion for creating welcoming environments Familiarity with hotel management systems and multi-line phone systems for efficient communication Experience with night audit procedures or hotel accounting practices is desirable Excellent communication skills, including phone etiquette and active listening Ability to handle high-pressure situations with professionalism and positivity Previous hotel experience or resort background is beneficial but not mandatory; eagerness to learn is essential
This role is perfect for energetic individuals eager to grow within the hospitality industry. We value diversity and are committed to providing a supportive environment where your skills can shine. Join us in delivering outstanding guest services that make every stay memorable!

Job Type: Full-time

Pay: $17.00-$20.00 per hour

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site gym On-site parking Vision care Wellness program
Work Location: In person