Job Description

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities:

Greet and welcome guests as they arrive at the hotel Check guests in and out, ensuring all necessary information is obtained and recorded accurately Answer phone calls and respond to guest inquiries in a professional and courteous manner Handle guest complaints or concerns, escalating to management when necessary Process payments and maintain accurate records of guest transactions Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Assist with reservations and room assignments Maintain a clean and organized front desk area Other duties as required
Qualifications:

High School diploma or equivalent, plus one-year front desk/customer service experience is preferred Must speak fluent English Excellent communication skills, both verbal and written Strong customer service skills with a friendly and approachable demeanor Ability to multitask and prioritize tasks in a fast-paced environment Attention to detail and accuracy in handling guest information and transactions
This job requires the ability to perform the following:

Frequently standing up behind the desk and front office area Remain stationary for extended period Proficiency in using computer systems, including reservation software and Microsoft Office Suite Handling objects, products, and computer equipment Communication skills are utilized a significant amount of time when interacting with guests and employees Basic math skills are used frequently May be required to work weekends, and/or holidays as we are in operation 24/7 - 365 days a year
Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

On-site parking
Work Location: In person