Job Description

JOB SUMMARY The Guest services agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, and be the primary contact with travel agencies (commission checks prints, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks. Process check-ins and check-outs, register transactions, and meet all customer expectations.
WHAT WE OFFER

• A percentage of the group insurance is paid by the employer for full-time employees
• Promotional rate to discover Germain H\xc3\xb4tels properties through Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral program
• Employee Assistance Program for team member and their family

• Welcome and register guests
• Verify and detail the day\xe2\x80\x99s arrivals, follow up with reservation confirmations, follow up with different reservations booking channels
• Keep track of arrivals, departures, in-house, daily activities and follow up accordingly
• All other related guest service responsibilities
• Ensure the reception area is clean and maintain supplies needed

• Diploma in Hospitality Management an asset
• Bilingualism an asset
• Good computer knowledge - Knowledge of PMS Opera an asset
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Able and enjoys working in a team environment as well as independently
• Able to organize, prioritize and, multitask
• Stand for several hours in a row