Job Description

"What can I do for you?" is your mantra





We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience. Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email. Resolve guest issues and concerns in a proactive, satisfaction-oriented manner. Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

Diploma in Hospitality, an asset Excellent oral and written communication skills Natural customer service orientation with a positive attitude Ability to handle difficult situations with professionalism and calm Strong listening skills to understand guest needs and preferences Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again! A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. Squats help you relax? Get access to a state-of-the-art gym right in your workplace.




Apply - we look forward to hearing from you!



#GERP1

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Skills

PreferredAccountability Adaptability Analytical skills Decision-making autonomy Clarity Commitment Complaint management Computer Literacy Conciseness Confidentiality Courtesy Crisis management Customer service Customer focus Decision making Attention to detail Handling difficult interactions Discretion Effective Communication Empathy Expectation management Generosity Initiative Integrity General IT knowledge Knowledge sharing Active listening Microsoft Office Suite Opera hotel software (PMS) Oral communication Work organization Payment management Planning and organizing Precision Priority management Problem-solving Professionalism Reliability Reservation management Responsiveness Respect Service customization Stress management Stress tolerance Team work Thoroughness Time management Sense of urgency * Written communication