Job Description

We are looking for a Hotel Receptionist to serve as our guests\xe2\x80\x99 first point of contact and manage all aspects of their accommodation. Hotel Reception responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we\xe2\x80\x99d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities \xc2\xb7 Perform all check-in and check-out tasks \xc2\xb7 Manage online and phone reservations \xc2\xb7 Inform customers about payment methods and verify their credit card data \xc2\xb7 Register guests collecting necessary information (like contact details and exact dates of their stay) \xc2\xb7 Welcome guests upon their arrival and assign rooms \xc2\xb7 Provide information about our hotel, available rooms, rates and amenities \xc2\xb7 Respond to clients\xe2\x80\x99 complaints in a timely and professional manner \xc2\xb7 Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests\xe2\x80\x99 needs \xc2\xb7 Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests \xc2\xb7 Maintain updated records of bookings and payment Requirements: \xc2\xb7 Work experience as a Hotel Front Desk Agent, Receptionist or similar role \xc2\xb7 Experience with hotel reservations software \xc2\xb7 Understanding of how travel planning websites operate, like Booking and Trip Advisor \xc2\xb7 Excellent communication and organizational skills \xc2\xb7 Minimum 1-2 years\xe2\x80\x99 experience Hours: 32-40 per week Salary: From $15.50 per hour Job Type: Full-time Salary: $15.50 per hour Schedule:

• 8 hour shift

• customer service: 1 year (preferred)