Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.



About the Sutton Place Hotel

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.

The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!



We are currently accepting applications for the position of Guest Service Agent for the Summer of 2025.

Benefits:

Complimentary Summer Season's Pass to Revelstoke Mountain Resort Fit to Work Program incentives. Reciprocal deals on lift tickets at other local mountains. Northland Perks Program and third-party partnership discounts for all employees. Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week. Matching RRSP program (after 1 year of full-time service) Employee Assistance Program (EAP) Refer a friend or family program. Staff Accommodation available.

This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role.



Job Duties

Greet and communicate with guests in a professional manner. Register arriving guests and assign rooms. Making and modifying reservations. Maintain an inventory of vacancies, reservations, and room assignments. Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems. Present statements of charges to departing guests and receive payment. Take over from the personnel on previous shifts, checking and accepting float and takings. Work closely and professionally with all hotel & resort departments and communicate with them effectively. Ensure public spaces are maintained and well presented. Perform all other duties as assigned or needed.

Requirements

High School Diploma, G.E.D. or equivalent Experience in customer service. Strong working knowledge of hospitality industry principles, methods, practices, and techniques Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Exceptional conflict resolution, and objection handling skills Able to respond quickly in a dynamic and changing environment. Able to build and maintain lasting relationships with other departments, key business partners, and guests. Able to effectively communicate both verbally and in writing.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE



At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.