Job Description

The Courtyard Regina Downtown is currently recruiting for a Full-time Guest Service Agent to join our team and serve as our guests' first point of contact and manage all aspects of their accommodation.

Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our guests throughout their stay. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you!

Ultimately you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks Manage online and phone reservations Promote and recognize the Bonvoy program and it's membership Register guests verifying all relevant information Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' concerns in a timely and professional manner Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Stay current and knowledgeable of all Marriott rate offerings and programs
Requirements

Work experience as a Guest Service Agent, Receptionist or similar role Experience with hotel reservations software Customer service attitude Excellent communication and organizational skills Degree/Diploma in hotel management is a plus

Full availability

; daytime and evening; Sunday - Saturday.
Job Type: Full-time

Pay: From $16.00 per hour

Additional pay:

Overtime pay
Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Schedule:

8 hour shift Day shift Evening shift Every Weekend Holidays Monday to Friday Morning shift Overtime
Work Location: In person