Job Description

Guest Service RepresentativeHoliday Inn Express Kincardinelocation2 Milleniium Way, Kincardine, ONJob detailsSalaryFrom $16 an hourJob type
Full-time
Part-time
PermanentQualifications

• Customer service: 1 year (Preferred)

Full Looking to add to our great team, must be able to work evenings and weekends.Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests' requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• SKILLS

• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• * Ability to work flexible hours

*

• Strong sense of responsibility and a professional presentation

Job Types: Part-time, Permanent, Full-timePay: From $16.00 per hourAdditional pay:

• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
All staff are required to wear a face mask there are multiple hand sanitizing stationsAbility to commute/relocate:

• Kincardine, ON N2Z 0B5: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Hiring Insights
Application response rate: 60%Hiring 1 candidate for this role
Job activity
Posted 30+ days ago30+ days agoApply nowSave this jobShare this jobReport jobJob Types: Full-time, Part-time
Part-time hours: 24-40 per weekSalary: From $16.00 per hourSchedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to commute/relocate:

• Kincardine, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)