Job Description

Job Opportunity:

Guest Service Agent

Location:

Iqaluit, Baffin Island, Nunavut

Employment Type:

Contract, 3 months (may be extended upon mutual agreement)

Start Date:

Mid-August, 2025

Renumeration:

$19.00 per hour, moving to $19.75 on September 1st

Hours:

7 days a week, rotating mornings and afternoon/evening shift each week

NOTE: All applicants must be eligible to work in Canada. Applications will be automatically rejected if a sponsorship is required, as we are not in a position to offer that at this time.

About The Discovery Hotel:

Welcome to The Discovery - Nunavut's only boutique hotel, where

unexpected luxury meets Arctic charm

. With 36 thoughtfully designed guest rooms, a celebrated dining experience at the Granite Room, and a commitment to comfort and elegance, we offer guests a refined stay in the heart of Iqaluit. We're looking for a warm, professional, and detail-oriented Guest Service Agent to be the face of our hospitality.

Your Role:

As a Guest Service Agent, you'll be the first and last impression for our guests. Your mission: to ensure every stay is seamless, personalized, and memorable.

Key Responsibilities:

Greet and welcome guests with genuine warmth and professionalism Manage check-in/check-out procedures efficiently Handle guest inquiries, requests, and concerns with poise and care Coordinate with housekeeping and maintenance to ensure room readiness Process reservations, payments, and room assignments accurately Promote hotel amenities and assist with local recommendations Maintain a polished and organized front desk environment

What You Bring:

A passion for hospitality and guest satisfaction Excellent communication and interpersonal skills Ability to multitask in a fast-paced setting Familiarity with hotel management systems (an asset) Previous experience in hospitality or customer service preferred Flexibility to work varied shifts, including weekends and holidays. Exemplary guest service skills and a demonstrated willingness to exceed guest expectations. Superior communication skills. A calm and capable demeanor. Strong organizational skills, attention to detail, ability to multi-task in a high-pressure environment, and creative problem-solving skills. A professionally groomed appearance. A positive and proactive attitude. Working knowledge of Inn Control Enterprise or Opera is an asset. The ability to make a commitment to the position for a 3-month period

Why Join Us:

The opportunity to live and work in remote Northern Canada. A supportive, close-knit team in a unique and inspiring location. Potential for extension of employment.

Other Perks:

Flights to and from Iqaluit paid Accommodation provided (may be a single or shared room) Meals provided

Eligibility to Work in Canada:

All applicants must be eligible to work in Canada at time of application. At this time, we are unable to accept applicants looking for a company to sponsor them. Proof of eligibility shall be in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, Canadian certificate of permanent residence, Canadian open work permit or receipt from Immigration Canada of an application for a post-graduate work permit. Proof of eligibility must be current and valid (not expired, cancelled or voided). Proof of eligibility will be required if an offer of employment is made. Failure to provide proof of eligibility at least two (2) weeks prior to the start date in the offer of employment may result in the offer of employment being rescinded.
Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: $19.00-$19.75 per hour

Expected hours: 56 - 61.25 per week

Benefits:

Discounted or free food Housing allowance On-site parking
Language:

English (preferred)
Work Location: In person

Application deadline: 2025-07-15
Expected start date: 2025-08-25