Job Description

Guest Service Agent

Department: Front Office

Reports to:

Guest Service Manager

Employment:

Seasonal, Full-time; May 20 - October 20, 2022

This historic Cape Breton resort, Keltic Lodge Resort and Spa, is located in the heart of Cape Breton Highlands National Park overlooking the Atlantic Ocean. Just 2 hours from Sydney, NS and a 5 hour drive from Halifax, the resort has been welcoming guests to Cape Breton, Nova Scotia since July 1940.

Position Summary:

The Keltic Lodge in the Cape Breton Highlands is seeking positive minded friendly people who can deliver excellent customer service and enhance the experience of our guests while they stay at the Keltic Lodge. You will be responsible for greeting Guest, checking them in and checking them out, making recommendations about things to do around the area and answering questions on our services and amenities.

Qualifications:

At least 6 months of experience in front desk Valid drivers license Eligible to work in Canada Strong interpersonal and communication skills Ability to work well under pressure in a fast-paced environment Ability to work independently and as part of a team effectively

We Offer:

Team-spirited coworkers Breathtaking location Limited on-site accommodation Discounts on hotel rooms, gift shop items, spa, golf, food and beverage

Essential duties include, but are not limited to:

Approach all encounters with guests and employees in a friendly, service-oriented manner Ensure the smooth check in and check out of all guests providing superior service. Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services. Proactively communicate any guest complaints to ensure 100% guest satisfaction. Answer and direct incoming calls from inside and outside the hotel. Dispatch requests to the appropriate department. Provide a professional image at all times through appearance and dress Balance all cash, check and credit card accounts through verification

Physical Requirements:

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects Ability to bend, stretch, twist or reach with your body and arms Ability to stand for long periods of time without sitting or leaning Ability to walk long distances

Other Requirements:

Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English Must be able to evaluate and select among alternative courses of action quickly and accurately Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Must work well in stressful, high pressure situations Ability to multi task Must maintain composure and objectivity under pressure Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Must be able to work with and understand financial information and data, and basic arithmetic functions
Job Types: Full-time, Seasonal

Pay: $16.50-$18.50 per hour

Benefits:

Discounted or free food On-site gym On-site parking Store discount
Schedule:

8 hour shift
Ability to commute/relocate:

Ingonish Beach, NS: reliably commute or plan to relocate before starting work (required)
Experience:

Front desk: 1 year (preferred)
Licence/Certification:

Drivers License (required)
Work Location: In person