Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 15 to 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Work setting

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Hospitality industry Urban area Hotel, motel, resort

Tasks

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Register arriving guests and assign rooms Resolve complaints and claims Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

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Multi-line switchboard Database software Central reservation system (CRS) Internet

Security and safety

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Bondable Criminal record check

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Work under pressure

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

Screening questions

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Are you authorized to work in Canada? Are you available to start on the date listed in the job posting? Are you currently a student? Do you have experience working in this field? Do you live near the job location?

Experience

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* Will train