------------- Secondary (high) school graduation certificate
or equivalent experience
Work setting
---------------- Hospitality industry
Urban area
Hotel, motel, resort
Tasks
--------- Register arriving guests and assign rooms
Resolve complaints and claims
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
------------------------------------- Database software
Internet
Security and safety
----------------------- Bondable
Criminal record check
Work conditions and physical capabilities
--------------------------------------------- Attention to detail
Fast-paced environment
Work under pressure
Personal suitability
------------------------ Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Screening questions
----------------------- Are you available for the advertised start date?
Are you currently a student?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Experience
-------------- Will train
Duree de l'emploi: Permanent
Langue de travail: Anglais
* Heures de travail: 37.5 hours per week
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