Job Description

POSITION: Guest Service Agent

REPORTING TO: Guest Services Manager

Mission Statement:
"We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence."

RESPONSIBILITIES:

Provide excellent guest service, meeting and exceeding external & internal guests' needs and requests Be empowered to solve guest concerns immediately to ensure total satisfaction Accurate and timely check-in and check-out of hotel guests Perform Reservations and Switchboard duties, as required Generate extra revenue through daily up-selling and selling strategies, and act as a sales agent for the hotel Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual Daily balancing of individual work, as well as maintaining a cash float Other projects and tasks as assigned Occasional concierge duties as required
EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:

Excellent verbal and written communication Passionate about guest service Proficiency in computers and ability to work under pressure Positive and professional demeanor Strong organizational, time management and multi-tasking skills Able to handle stress and work in fast paced environment Able to stand for long periods of time Ability to show initiative and handle problems without guidance Minimum of 1 year in a front line customer service environment Previous Guest Service/Front Desk experience a definite asset Post secondary education in Tourism and Hospitality or equivalent hotel experience an asset Must be able to work a variety of shifts inclusive of evenings, weekends and holidays
Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Benefits:

Dental care Extended health care Vision care
Ability to commute/relocate:

Halifax, NS B3H 3G5: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person