Job Description

Job Overview

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences. The ideal candidate will possess strong customer service skills and have a passion for helping guests feel welcome and valued. This role is essential in ensuring that all guests receive outstanding service from the moment they arrive until their departure.

Duties

Greet and welcome guests upon arrival with a friendly and professional demeanor. Manage front desk operations, including check-in and check-out procedures. Handle guest inquiries, requests, and complaints with promptness and courtesy. Operate multi-line phone systems to assist guests with reservations and information. Provide information about hotel amenities, services, and local attractions. Process payments and maintain accurate records of guest transactions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining a clean and organized front desk area.

Qualifications

Previous experience in a hotel or hospitality environment is preferred. Strong customer service skills with the ability to communicate effectively with guests. Proficiency in phone etiquette, ensuring clear communication over multi-line phone systems. Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests. Ability to work flexible hours, including weekends and holidays as needed. A positive attitude, strong work ethic, and commitment to providing exceptional guest services. Join our team as a Guest Service Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time

Pay: $18.00-$21.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Discounted or free food Flexible schedule Relocation assistance
Work Location: In person