Job Description

MTN House by Basecamp, Canmore

About Basecamp Property Management Ltd
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp is a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE has 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE represents a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?

• Quarterly gratuity program!
• Be part of Western Canada\'s fastest-growing hospitality brand.
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Employee, Family and Friends discounted rates at all Basecamp Properties.
• Company paid staff events.
• A hands-on people focused Basecamp culture.

Position Overview
Under the supervision of the Front Office Manager, the Guest Service Agent is responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services.

Wage: $20-$21

Full-time/Permanent

Key Responsibilities

• Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
• In-person check-ins and checkouts of hotel guests.
• Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
• Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
• Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
• Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
• Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

Requirements

• 1-2 years of previous experience in an elevated setting is preferred but not required.
• Hotel PMS experience preferred but not required. Knowledge of Webrez Pro is an asset.
• Ability to prioritize and organize
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• People forward mentality with a can-do attitude.