Job Description

The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager.

3PM-11PM, Every Saturday & Sunday

:

The successful candidate needs to possess a friendly and welcoming attitude, and be able to multitask in a busy environment. Front Desk Agents are required to:

Arrive on time for your shift Welcome guests in a professional and friendly manner. Verify all information at check-in. Safely and accurately handle cash or credit card information. Process all payment types such as room charges, cash, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer telephones and guest inquiries Offer assistance to guests in regards to hotel amenities and nearby attractions (restaurants, attractions, directions, transportation, etc.) Handle all guest requests promptly and effectively. Establish and maintain rapport with guest during check in and duration of stay Problem-solving guests' concerns and proactively exceeding guest expectations Run audit and balance accounts at end of day. Input rooming lists into system. Coordinate with other departments to give guests best experience possible. Follow all safety policies. Other duties as assigned.

Qualifications:

MUST have flexible availability

At least 1 year front desk/hotel/customer service experience required

Proficient in the English language (verbal and written); second language an asset.

Excellent organizational, interpersonal and administration skills. Intermediate level of Microsoft Office applications an asset. Present a high degree of professional work ethic and image. Able to take control of situation and problem solve.
Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

Dental care
Schedule:

8 hour shift Evening shift Every Weekend
Work Location: In person