Job Description

Guest Services Administrator

Join our team as a Guest Services Administrator (GSA for short)!

We are currently offering one full-time position. The ideal candidate is someone that has the "hospitality gene" and a passion for providing exceptional service to our clients.

Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you'll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.

Position Summary

An integral member of the Massage Addict team, Guest Service Administrators thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a 'can-do' and 'no task too small' mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

Responsibilities

Provide outstanding client service, answering telephone calls, and booking appointments. Welcome clients by greeting and familiarising them to the clinic upon arrival. Educate clients on the extraordinary value of Massage Addict's membership program. Maintain a working knowledge of all Massage Addict services. Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients. Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

Availability Required

The ideal candidate must have the capacity to consistently work the following schedule:

Wednesdays: 8:30am-3:15pm Thursdays: 1:30pm-9:30pm Saturdays: 8:45am-1pm Sundays: 8:45am-5:15pm

Requirements & Qualifications

Two years of experience within a service-oriented environment, with a focus on administration Superior verbal communication and telephone skills Professional, good energy, calm, patient and friendly with great people skills Excellent organization and multitasking skills and the ability to work in a fast-paced environment. Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management Access to reliable transportation.

What we offer

Professional, fun environment Passionate team of colleagues Hourly wage plus bonus / commission Health benefits (for full-time team members)

Clinic Details

10 D'Arcy Ranch Drive (Unit 112), Okotoks, Alberta Monday - Friday: 9-9 Saturday 9-5 Sunday 9-5
If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you!

We thank all applicants but only those qualified will be contacted.

Job Types: Permanent, Part-time

Pay: From $19.00 per hour

Additional pay:

Commission pay
Benefits:

Flexible schedule On-site parking
Schedule:

Monday to Friday Weekends as needed
Application question(s):

What is your ideal weekly schedule?
Experience:

Customer service: 2 years (required)
Work Location: In person

Expected start date: 2025-08-11