Job Description

Company Description

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Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



Guest Relations Manager

Reliable and engaging. As a Guest Relations Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What you will be doing:

• Lead and supervise the day-to-day operation of the Front Office department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Maintain a valid OFA Level 2 Certification - if not already certified, hotel will provide this training to you
• Other duties as assigned

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• As a condition of your employment, you must be fully vaccinated for COVID-19 and provide acceptable proof of being fully vaccinated to the Hotel prior to your start date
• Strong interpersonal and problem solving abilities and the ability to lead by example

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Salary range of $60,000 - $63,500
• Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement, cellphone allowance

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