Job Description

About Elk & Owl

Elk & Owl Mountain Retreats offers unique, experience driven guest stays in the heart of the Rockies. We blend high-touch service with digital ease, offering team members the chance to grow alongside a company reinventing the hospitality model.

Role Overview

We're looking for a Guest & Ops Experience Coordinator to be the central communications hub of our property and guest services operations. You'll act as a Client Liaison and on-site problem solver, supporting both guest satisfaction and team coordination. This role is ideal for someone who's energized by multitasking, people-centered problem-solving, and bringing clarity to fast-moving situations.

Top Priorities (Tier 1 Needs)

1. Client & Guest Liaison

- Act as a welcoming, in-person presence for guests needing support
- Log and track all guest/front desk (FD) interactions for accountability and insights
- Maintain poise and hospitality during guest escalations

2. Front Desk / Customer-Facing Operations

- Support digital check-ins and troubleshoot lock or access issues
- Ensure guest spaces meet our service and aesthetic standards
- Relay real-time information to housekeeping, maintenance, or managers as needed

3. Tech-Savvy Coordination

- Champion the use of ClickUp or similar tools for guest service workflows
- Log, route, and follow up on service tickets and special requests
- Create simple automations or templates to streamline processes

4. Central Communications Hub

- Act as the "nerve center" of the day-to-day operation
- Keep leadership, property managers, and support teams looped in on emerging issues
- Manage internal message boards, checklists, and ops summaries

Additional Areas of Impact (Optional/Secondary Skills)

If you bring strengths in any of these, we'll find ways to let you shine:
- Procurement (amenities, supplies)
- Basic property management coordination
- Executive Assistant-style tasks
- Light marketing or social content coordination

Your Strengths

- Personable and confident with both guests and coworkers
- Thrives in organized chaos and fast-moving environments
- Quick learner with a knack for tech and communication tools
- Detail-oriented, reliable, and solution-focused
- Bonus: hospitality, retail, admin, or operations experience

Perks & Culture

- Paid time off + wellness program

- On site parking
- Opportunity to grow into cross-functional or leadership roles
- Close-knit team that values clarity, kindness, and execution

Apply Today

Send your resume and a short note sharing your favorite organizational hack or how you've solved a guest-related challenge to: gm@elkandowl.ca

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

Paid time off Wellness program
Ability to commute/relocate:

Canmore, AB T1W 0A3: reliably commute or plan to relocate before starting work (required)
Experience:

Operations management: 2 years (required)
Location:

Canmore, AB T1W 0A3 (required)
Work Location: In person