Job Description

Company Overview

Hotel Belmont Vancouver MGallery is a boutique lifestyle hotel in the heart of Vancouver's vibrant entertainment district. Located in a historic 1912 hotel building, the property blends classic character with eclectic design and a playful spirit.

As part of Accor's MGallery Collection, we create memorable guest journeys that reflect Vancouver's unique energy, from curated service to authentic local connections. Our team thrives in a dynamic environment where every role contributes to experiences as distinctive as our guests.

Discover your story with us.

Responsibilities:

Welcome and check in guests with warmth, efficiency, and professionalism. Manage reservations, room allocation, and billing processes accurately. Provide information on hotel services and local attractions, handling inquiries and requests promptly. Coordinate with housekeeping and maintenance to ensure a seamless guest experience. Maintain an organized front desk area and uphold a smart casual standard of appearance. Promote the Accor ALL Rewards program and support monthly enrollment goals.

Requirements:

High school diploma or equivalent required. Prior hotel experience is required. Hospitality or guest service background is preferred, and familiarity with Accor brand standards will be considered an asset. Knowledge of Opera Cloud PMS is required. Excellent verbal and written communication skills with a professional, guest-focused approach. Strong problem-solving abilities and composure in high-pressure situations. Familiarity with cancellation policies and sales conditions across various rate programs. Proficient in computer systems and adaptable to new technology. Able to thrive in a fast-paced environment, multitasking while maintaining attention to detail. Outstanding organizational and time management skills. Flexible availability, including evenings, overnights, weekends, and holidays. Physically able to stand for extended periods (6-8 hours per shift) and lift, carry, push, or pull up to 25 pounds.

How to Apply

To apply, please send your resume and a brief cover letter telling us why you'd like to join our team. We appreciate all applications; only those selected for an interview will be contacted.

Discover your story with us at Hotel Belmont Vancouver MGallery.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

Dental care Discounted or free food Extended health care
Ability to commute/relocate:

Vancouver, BC V6B 6K4: reliably commute or plan to relocate before starting work (preferred)
Experience:

hotel front desk: 1 year (preferred) Hotel: 1 year (required)
Work Location: In person