About us Lunenburg Doc Fest is an annual documentary film festival with a mission to entertain, educate, and inspire by showcasing the documentary art form and creating a cultural connection between audiences and artists in the UNESCO World Heritage site of Lunenburg, Nova Scotia. Our work environment includes:

• Modern office setting
• Work-from-home days

Lunenburg Doc Fest is seeking a motivated Customer Experience Coordinator and Coordinator to join our team. The successful candidate will train closely with our Executive Director, Program & Events Coordinator ,and Industry Coordinator to provide exceptional customer service to our audience, ensuring their needs and concerns are met promptly and professionally. The Customer Experience Coordinator will act as the main point of contact for our Sponsors and Festival Partners, VIPS, and special interest groups address their queries, organize on-site participation for each guest, assist with ticket sales, and oversee customer feedback. The successful candidate will have excellent communication skills, be customer-focused, and possess strong problem-solving and organizational skills. They will have the ability to work well under pressure and have a positive attitude toward challenging situations. RESPONSIBILITES

• Manage RSVPs, itineraries, transport, registration and accommodations for attending filmmakers, decision makers and other VIPs
• Act as the main point of contact for handling queries and managing customer feedback
• Collaborate with the festival team to ensure customer service aligns with the festival\'s brand and messaging
• Scheduling arrangements for all festival guests, staff and, as needed, media
• Managing administrative tasks related to customer service such as filing, data entry, and record-keeping
• Knowledge of the organization and its fundraising goals
• Experience with Mailchimp and Canva are assets yet not required
• The Coordinator will also assist with accreditation for guests and run the Guest Service Centre, including its co-hosts and volunteers, during the Festival
• Familiarity with e-commerce best practices, such as using calls to action, and tracking metrics like open rates, click rates and conversation rates are an asset yet not required

NOTE: Due to the nature of the industry this position includes some varied hours/days, evening and weekend work as required by events. The candidate will have the flexibility to work an adjusted schedule with more hours leading up to events PREFERRED EXPERIENCE AND SKILLS

• Strong interpersonal and communication skills both written and oral
• Computer skills \xe2\x80\x94 proficient with Apple Software, MS Word, Excel, digital communications applications, Google apps an asset (training provided)
• Extremely organized, with time-management skills
• Work under pressure and react quickly to requests as a creative problem solver
• Ability to stay professional and react to difficult situations with grace
• A passion for film and the arts
• Ability to work independently and as part of a team
• Ability to lift and carry up to 25 pounds

ELIGIBILITY This job is funded through the Job Creation Partnership Program of Employment. To be eligible for the position you must qualify for the program. You must be Labour Market Development Agreement (LMDA) eligible to access the Job Creation Partnership. To be LMDA eligible you must meet one of the following:

• have a current Employment Insurance (EI) claim
• have had an EI claim that ended within the last 60 months
• have received benefits under the EI emergency response benefit within the previous 60 months
• have been employed with gross insurable earnings of $2000 or higher annually, in at least 5 of the last 10 years
• You must also have been previously attached to the labour force for a minimum of 24 months and your application will be assessed for Labour Force Attachment (LFA). More info here: https://www.novascotia.ca/employmentnovascotia/programs/job-creation-partnerships.asp

Job Type: Fixed term contract
Contract length: 30 weeks Salary: From $18.00 per hour Benefits:

• Company events
• Work from home

Schedule:

• Monday to Friday
• Overtime

Ability to commute/relocate:

• Lunenburg, NS B0J 0B2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• You must be Labour Market Development Agreement (LMDA) eligible and be assessed for Labour Force Attachment (LFA) to access the Job Creation Partnership which funds this job position. Kindly check the requirements before applying: https://novascotia.ca/employmentnovascotia/programs/job-creation-partnerships.asp

Work Location: In person Application deadline: 2023-04-14
Expected start date: 2023-04-16