Job Description

Summary
If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Mandat
Le conseiller a la clientele Gucci est responsable d'offrir un service a la clientele extraordinaire en repondant aux attentes et aux besoins individuels des clients, et d'agir a titre d' ambassadeur Gucci en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant a nos clients une experience qui incarne tout le luxe de Gucci.
Principales responsabilitesAtteindre systematiquement ou surpasser les objectifs de vente mensuelle et saisonniere par associe et ceux du magasin, favorisant ainsi la croissance. Offrir une experience extraordinaire en matiere de service a la clientele en surpassant les attentes des clients, ce qui demontre une excellente connaissance autant des produits Gucci que de l'histoire et du patrimoine de l'entreprise conformement a la ceremonie de vente Gucci. Atteindre et surpasser les objectifs d'indicateurs de rendement cles individuels en offrant un service a la clientele et une qualite de vente hors de l'ordinaire. Recueillir des donnees pertinentes sur les clients selon les outils de l'entreprise (CRM) dans le but de nouer des liens, d'etablir des relations et de personnaliser les occasions de developpement futures avec le client. Tenir un portefeuille clients a jour, precis, propre et organise afin de contacter les clients regulierement et de fournir un suivi adapte sur toute vente ou a la demande du client. Discuter avec les clients et leur donner des conseils sur les tendances generales dans le monde de la mode ainsi que sur les avancees dans le marche du luxe, temoignant ainsi d'une passion pour la mode et les produits de luxe. Travailler en equipe avec ses collegues et encourager une communication ouverte et constructive afin d'assurer une experience extraordinaire coherente et de contribuer a un environnement de travail positif. Maintenir des normes de securite dans le magasin dans le but d'assurer la securite des clients, de ses collegues et de la marchandise. Contribuer a assurer que la presentation des produits corresponde aux exigences visuelles de Gucci. Participer aux taches quotidiennes relatives au magasin, en veillant a ce que l'espace de stockage et de destockage demeure propre et organise. Se conformer aux exigences et aux lignes directrices relatives a l'image de Gucci. Respecter toutes les politiques et procedures de l'entreprise.

Principales exigencesMinimum de trois ans d'experience de vente au sein du marche de la mode de luxe, idealement dans un poste similaire ou dans un contexte de service a la clientele; Aptitude reconnue pour atteindre et surpasser les objectifs de vente individuels et du magasin; Habilete demontree a batir des relations durables avec les clients et ses collegues; Excellentes capacites pour la communication orale et ecrite, et aptitude a gerer plusieurs taches en meme temps; Sens avere de l'organisation et habilete a fournir des suivis, des atouts essentiels; Minutie, un atout essentiel; Aisance pour travailler en equipe et desir de collaborer de maniere efficace; Capacite a travailler dans un milieu dynamique qui evolue rapidement; Grande souplesse et aptitude a s'adapter a differents clients; Disposition a travailler selon un horaire variable, en fonction des besoins de l'entreprise, notamment les soirs, les fins de semaine et les jours feries; Aptitude a communiquer en francais et en anglais, obligatoire.

Gucci souscrit a un programme d'acces a l'egalite. Les membres des minorites visibles, les personnes handicapees, les femmes et les veterans sont invites a presenter leur candidature.
-
Role Mission
The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador", promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.
Key AccountabilitiesConsistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony; Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales; Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities; Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment; Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise; Contribute to upholding the visual display of all products in accordance with Gucci visual standards; Maintain a neat and organized understock and stock room; Adhere to Gucci image standards and guidelines; Follow all company policies and procedures.

Key RequirementsBachelor's Degree preferred; 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting; Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues; Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously; Strong organization and follow-up skills are essential; Accuracy and attention to detail; Candidate should be team-focused with a desire to collaborate effectively; Ability to work in a fast moving and dynamic environment; High flexibility and ability to adapt to different customers; Must be able to communicate in both French and English; Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/V
Job Type
Regular
Start Date
2025-09-30
Schedule
Full time
Organization
G Boutiques Inc.