Job Description

What is the opportunity?

This position is responsible for providing a high level of administration support to the Guarantee Standard Issue (GSI) Underwriting Department in the New Business Operations at RBC Insurance. This includes working collaboratively with and disseminating information to the GSI/Group/Advanced Underwriting Department, field office personnel and producers to ensure a strong customer focus. As required, this position will collaborate with Sales, Claims, GSI Client Services, LCCS and Customer Services. Committed to embrace Client First values and goals, deepen client relationships, become innovative, and be accountable for performance metrics. Demonstrate collaborative relationships with all clients and service partners, and a great level of skill and knowledge in the job. Makes significant contributions to the overall success of team goals and objectives.

What will you do?

This role is responsible for supporting the GSI Underwriting department by meeting time service standards for clerical/administrative duties Responsible for handling high or variable volumes of business, by setting priorities and monitoring workload constantly Prepare new case for underwriting review Accurately process and update UnderwritingPro requests, i.e. reissues, internal replacement, declines, etc Effectively update and assign work tasks to the Underwriter on a daily basis by maintaining SLA's Support the development of an organization focused on high quality risk assessment and management by supporting appropriate business decisions, and making recommendations to Management where necessary

Here's what we need from you:

Must-have

Excellent time management and organizational skills with ability to multi-task with large workloads Experience in a high volume/high intensity customer service environment Strong analytical & complex problem resolution abilities Adaptability to changes in processes and procedures. Proficiency in Microsoft Outlook, WORD and EXCEL Excellent collaboration and teamwork skills

Nice to Have

2 years of insurance experience Knowledge of insurance sales/distribution process Post Secondary education

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans Competitive pay and high-earning potential All the tools, training, and team support you need to grow your business and career Flexible work/life balance options Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.

Job Skills

Active Learning, Analytical Thinking, Communication, Critical Thinking, Customer Inquiries, Customer Interactions, Customer Service, Insurance, Office Administration, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-22

Application Deadline:

2025-10-25

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.